Red Hat · 21 hours ago
Manager, Customer Strategy AI Product & Delivery
Boston
Full-time
Hybrid
Mid, Senior Level
$131K/yr - $217K/yr
3+ years expRed Hat’s Intelligent Experience Delivery team is looking for a Manager to lead the evolution of customer-facing digital products. This role involves leading a team focused on integrating Artificial Intelligence into high-priority customer experiences and bridging the gap between technical AI capabilities and user-centric product management.
Enterprise SoftwareInsurTechLinuxOpen SourceOperating SystemsSoftware
Responsibilities
Lead and scale a high-performing team of product and delivery professionals working on AI-driven engagements critical to Red Hat customer digital experiences
Oversee the end-to-end product lifecycle from ideation through delivery, ensuring AI initiatives align with strategic goals and OKRs
Cultivate a culture of continuous learning, specifically mentoring team members on product thinking, AI fluency, and outcome-based delivery
Define strategic priorities and assign product roles based on departmental initiatives, balancing innovation with delivery velocity
Foster productive collaboration between data science/engineering teams and business stakeholders to ensure AI solutions solve real user problems
Modernize delivery workflows by moving beyond basic assignment to implementing agile, product-led operating models suitable for AI experimentation and deployment
Qualification
Required
Minimum of 3 years of progressive management experience or significant IC leadership, with a specific track record of building and motivating high-performing product or technical teams
Demonstrated ability to apply product management principles (roadmap definition, user research) within an AI/ML context
Deep familiarity with agile practices, CI/CD, and the specific nuances of delivering AI models (iterative testing, model governance)
Experience building and working in matrixed teams across engineering, design, and data science organizations
Excellent written and verbal communication skills, with the ability to translate technical AI concepts for non-technical leadership
Proficiency with modern product and delivery tools (Jira, Confluence, ServiceNow) and familiarity with AI development platforms
A strong desire to work in an open organization, championing transparency and inclusivity
Benefits
Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Company
Red Hat
Red Hat is a software company that offers enterprise open-source software solutions. It is a sub-organization of IBM.
10001+ employees
H1B Sponsorship
Red Hat has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (159)
2024 (148)
2023 (156)
2022 (181)
2021 (154)
2020 (106)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-10-28Acquired
1999-08-20IPO
1999-03-09Corporate Round
Leadership Team
Chris Wright
Chief Technology Officer and Senior Vice President Global Engineering
Andrew Brown
Senior Vice President and Chief Revenue Officer
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