Prompt Health · 1 week ago
Billing Experience Manager (BXM) – B2B SaaS
United States
Full-time
Remote
Entry, Mid Level
$65K/yr - $95K/yr
1+ years expPrompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses. They are seeking a Billing Experience Manager (BXM) to join their Success Team, focusing on enhancing customer support and improving the billing experience through troubleshooting and collaboration with engineers.
Health CareInformation TechnologyMedicalSoftware
Responsibilities
Develop and maintain a deep understanding of our products billing offerings to effectively respond to incoming customer inquiries across our single-channel support system
Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries
Support development and update of the internal and external knowledge base to help scale our help desk support
Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations in each support ticket
Learn, adopt, establish processes and workflows that allow the support team to run like a well oiled machine
Improve and advocate for customer experience by identifying opportunities to enhance our product and service features
Assist in the prioritization of billing tickets by quantifying needs, features, and value points
Share user feedback to Product function and help them translate the feedback into features that customers find valuable
Provide background support to Enterprise Billing Success Managers (BSMs) during client calls by tracking and following up on product bugs and enhancements, assisting in the triage process, and documenting new tickets as discussed
Qualification
Required
Experience as a Rehab Clinician, such as SLP, OT, PT, COTA, or PTA
Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software
Proactive, self-motivated and ability to use resources available to learn quickly and autonomously
Experienced in thriving within dynamic work settings that demand adaptability and efficiency
Ready to embrace a fast-paced environment, with occasional requirements to work beyond standard hours
Highly Proficient in MS Excel
Exceptional written and verbal communication skills
No prior billing experience required; comprehensive training will be provided
Preferred
Prior startup and/or B2B SaaS technology organization experience
Experience in any function of clinical development or medical billing operations (clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow up, claim review and submission, etc.)
Prefer 1-3 years of experience on a Support or CX Team
Proven ability to handle multiple projects, shift gears quickly, and meet deadlines while maintaining professional composure
Able to communicate effectively across teams
Understanding and learning software must be a passion of yours
Highly motivated to work in a fast paced, dynamic environment where you will need to work outside normal working hours at times
Be comfortable owning your own workload
Experience with Zendesk or similar customer support software
Knowledge of e-clinical systems and technologies (e.g. EMR, RTM, HEP, CRM, HIEs, etc)
Benefits
Competitive salaries
Remote/hybrid environment
Potential equity compensation for outstanding performance
Flexible PTO
Company-wide sponsored lunches
Company paid disability and life insurance benefits
Company paid family and medical leave
Medical, dental, and vision insurance benefits
Discounted pet insurance
FSA/DCA and commuter benefits
401k
Credits for online fitness classes/gym memberships
Recovery suite at HQ – includes a cold plunge, sauna, and shower
Company
Prompt Health
A fully integrated enterprise software solution for the physical therapy industry.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Adam Baliatico
Co-Founder
Mike Dwyer
Co-Founder
Recent News
Morningstar.com
2025-06-24
Company data provided by crunchbase