Hexaware Technologies · 22 hours ago
Service Delivery Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
20+ years expHexaware Technologies is a company specializing in IT services and consulting, and they are seeking a Service Delivery Manager. The role involves acting as the interface between the offshore team and Client leadership, managing a team of testers, and optimizing the organization's processes.
BankingConsultingInfrastructureInsuranceInsurTechSoftware
Responsibilities
Serve as the main point of contact for the Program Manager
Host a weekly 1:1 meeting with the WhatsApp Program Manager
Serve as the first escalation point of contact for program execution
Report and mitigate blockages, delays and complications
Communicate plan/updates/status to WhatsApp stakeholders
Perform postmortem failure analysis and build a process of improvement
Demonstrate ability for independent problem solving and self-learning
Qualification
Required
20+ years of overall experience with 10+ years in Leading Testing projects
Experience with a track record of managing large programs involving globally distributed team
High knowledge of all QA methodologies and standards
Excellent numerical skills and understanding of data analysis/statistical methods
Excellent people management skills while managing large globally distributed teams
Possess qualities like great attention to detail and ability to define, experience in tracking KPIs and SLAs
Excellent report the same back to client
Have excellent organizational and leadership abilities in addition to experience of interfacing with third party vendors
Ability to work in a fast-paced environment involving multiple stakeholders based in different locations
Company
Hexaware Technologies
At Hexaware, we're not just a global technology and business process services company; we're a community of 31,600+ Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology.
10001+ employees
H1B Sponsorship
Hexaware Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (629)
2024 (703)
2023 (510)
2022 (648)
2021 (647)
2020 (1064)
Funding
Current Stage
Public CompanyTotal Funding
$67.69MKey Investors
MAPE Advisory GroupGeneral Atlantic
2021-10-23Acquired
2013-01-01Post Ipo Equity
2006-10-01Post Ipo Equity
Leadership Team
P R Chandrasekar
Vice Chairman & CEO
Srikrishna Ramakarthikeyan
CEO
Recent News
Business Standard India
2026-01-22
2025-12-25
Hindu Business Line
2025-12-17
Company data provided by crunchbase