TD SYNNEX Multi-Country Area (English) · 1 day ago
Digital Pathology Field Service Engineer
United States
Full-time
Remote
Entry, Mid Level
2+ years expAVT Technology Solutions GLM is seeking a highly skilled and customer-focused Field Service Engineer to support their cutting-edge digital pathology systems in clinical environments. The role involves maintaining, installing, and troubleshooting advanced medical instrumentation while ensuring optimal performance and customer satisfaction.
Information Technology & Services
Responsibilities
Perform Preventive & Corrective Maintenance
Schedule, execute, and document preventive maintenance and field change orders (FCOs) on digital scanners and related hardware
Diagnose root causes, perform repairs and/or part replacements, and validate system performance per SOPs and regulatory standards
Lead complete site setups: unpack, assemble, and calibrate instruments; configure networking, middleware, and integration with laboratory information systems (LIS)
Respond promptly to service calls on-site to minimize equipment downtime and maintain uptime SLAs
Use diagnostic tools and data-gathering techniques to troubleshoot hardware, software, and connectivity issues
Operate with a flexible schedule, including evenings, weekends, and on-call rotations
Escalate complex or recurring issues through established channels & procedures for swift resolution
Maintain accurate service reports, work orders, and calibration records in our CRM and tracking systems
Required to carry and monitor the company cell phone and respond during work and on-call hours, excluding rest/meal periods per applicable state law
Manage company resources—tools, parts, and inventory—efficiently
Adhere to documentation regulatory requirements and established industry quality standards
Build strong partnerships with laboratory staff, pathologists, and clinical engineers through clear communication
Qualification
Required
High school diploma or equivalent required
2–3 years of field service or technical support experience in medical devices and laboratory automation
Proficiency with PC hardware, Windows OS, Microsoft Office, and basic networking concepts (TCP/IP, VPN)
Hands-on experience with robotic systems, laboratory instruments, and service documentation processes
Customer-first mindset: patient and collaborative in high-pressure environments
Strong analytical and problem-solving skills with the ability to work independently and prioritize tasks
Excellent verbal and written communication; adept at translating technical details for non-technical audiences
Willingness to learn new technologies, adapt to change initiatives, and champion continuous improvement
Valid driver's license with an acceptable driving record (subject to motor vehicle report review)
Ability to lift/move up to 50 lbs. with assistance, stand/walk for extended periods, and use standard hand tools
Comfortable working in hospital & laboratory environments with possible exposure to biohazards; appropriate PPE provided
Preferred
Associate or bachelor's degree in engineering, biomedical technology, or a related field preferred
Benefits
Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Company
TD SYNNEX Multi-Country Area (English)
We’re TD SYNNEX (NYSE: SNX), a leading distributor and solutions aggregator for the IT ecosystem.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase