St. John's Community Health · 1 day ago
Patient Safety & Risk Management Coordinator
Los Angeles, CA
Full-time
Onsite
Entry, Mid Level
$69K/yr - $80K/yr
2+ years expSt. John's Community Health is focused on improving patient safety and experience, and they are seeking a Patient Safety & Risk Management Coordinator. This role involves collecting feedback to understand safety and business risks while engaging with patients and stakeholders to support improvement initiatives.
CommunitiesHealth CareMedical
Responsibilities
Track and analyze patient feedback received from multiple channels, including but not limited to online reviews, emails, grievance forms, and patient gatherings to deeply understand the patient and family experience
Design and lead online patient review management to support patient service recovery, patient retention, and the organization’s online reputation
Respond to patients in writing and over the phone to investigate events and conduct service recovery using empathetic communication techniques and proper follow-up within 24 hours
Respond to online patient reviews to conduct service recovery and answer questions about our programs and services within 24 hours
Share positive feedback from patients with managers, directors, and other leaders to celebrate our employees and improve team morale
Support patient experience survey projects for all programs and services, including but not limited to summarizing responses and driving promotion strategy
Plan, coordinate, and lead patient gatherings, including but not limited to public forums and focus groups, to collect qualitative feedback from patients, family, and community members in-person
Coordinate patient experience incentives to drive patient and staff engagement with patient safety and risk management activities
Conduct site visits to engage staff, understand processes, learn from patients, support care operations, and prepare for audits or other evaluations
Track key indicators for patient safety and experience, developing and sharing reports on positive mentions, negative feedback, and sentiment trends
Conduct statistical analyses to validate patient safety and risk management data and identify key drivers of performance and knowledge gaps
Develop and facilitate patient experience and risk management training for various departments within the organization, achieving a 90% training experience score for each session
Track all risk and compliance training for all departments with 100% accuracy
Submit certificates of insurance claims within 24 hours, tracking progress and ensuring completeness of claims
Assist with coordination of annual insurance renewals, including but not limited to collecting and organizing required application and renewal materials, tracking timelines, expirations, and approvals, and maintaining organized insurance files, certificates, and policy documentation
Work in collaboration with other departments when required, including but not limited to providing subject matter expertise, communicating to meet key deadlines, and enculturing principles of transparent and just culture in the organization
Manage key patient safety and risk management meetings, including but not limited to preparing and distributing meeting agendas, coordinating physical and virtual meeting spaces, documenting and tracking attendance, notes, and follow-up items, and maintaining an organized record of meeting activities
Attend regularly scheduled and impromptu meetings and maintain communication with program team members and their supervisor
Other duties may be assigned or modified as business needs dictate
Qualification
Required
Two to three years related experience within health care quality, safety, risk, and/or experience
Intermediate data analysis and MS Excel skills required
Bilingual English/Spanish required (read, write, speak)
Reliable transportation and flexibility to travel between Los Angeles, San Bernardino, and Riverside Counties as needed
Flexibility to work evenings and weekends as needed for community events
Detail-oriented with strong follow-through
Professional communication and customer service skills
Ability to work independently and collaboratively
Discretion when handling confidential information
Preferred
Bachelor's degree in Healthcare Administration/Management, Risk Management, Business Administration or related field; Master's degree preferred
Project management knowledge preferred
Patient Experience knowledge or CPXP certification preferred
Clinic operations knowledge preferred
Benefits
Free Medical, Dental & Vision
13 Paid Holidays + PTO
403 (B) retirement match
Life Insurance, EAP
Tuition Reimbursement
Flexible Spending Account
Continued workforce development & training
Succession plans & growth within
Company
St. John's Community Health
St.
501-1000 employees
H1B Sponsorship
St. John's Community Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (6)
2022 (9)
2021 (10)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Liz Meisler
CFO
Sushant Bandarpalle, DO, AAHIVS
Chief Medical Officer
Recent News
2025-02-09
Company data provided by crunchbase