Auto Glass Now · 16 hours ago
Customer Service Lead
United States
Full-time
Remote
Senior Level
$56K/yr - $100K/yrDriven Brands Shared Services LLC is seeking a Customer Service Lead for Auto Glass Now. This role involves providing timely responses to customer inquiries, processing orders, and troubleshooting customer complaints while leading a team of professionals.
E-Commerce
Responsibilities
Provides timely responses to customer inquiries by telephone and/or email in an in- or outbound service center, consistent with service and quality standards
Processes customer orders, bills and accounts, and applications for service, maintenance and termination
Troubleshoots and resolves customer complaints. KSAs: Generally serves as a lead to other professional (exempt) individual contributors or supervises a group of hourly/non-exempt staff
Provides expertise and guidance and reviews work
Receives assignments in the form of objectives with goals and the process by which to meet goals
Provides direction to employees according to established policies and management guidance
Administers company policies that directly affect subordinate employees
Recommends changes to unit or sub-unit policies
Management reviews work to measure meeting of objectives
Works on issues where analysis of situation or data requires review of relevant factors
Exercises judgment within defined procedures and policies to determine appropriate action
Erroneous decisions or failure to achieve results will cause delays in schedules
Schedules, reviews and oversees work activities spanning one week to one month time horizon and reports on quarterly progress
Qualification
Required
Provides timely responses to customer inquiries by telephone and/or email in an in- or outbound service center, consistent with service and quality standards
Processes customer orders, bills and accounts, and applications for service, maintenance and termination
Troubleshoots and resolves customer complaints
Generally serves as a lead to other professional (exempt) individual contributors or supervises a group of hourly/non-exempt staff
Provides expertise and guidance and reviews work
Receives assignments in the form of objectives with goals and the process by which to meet goals
Provides direction to employees according to established policies and management guidance
Administers company policies that directly affect subordinate employees
Recommends changes to unit or sub-unit policies
Management reviews work to measure meeting of objectives
Works on issues where analysis of situation or data requires review of relevant factors
Exercises judgment within defined procedures and policies to determine appropriate action
Erroneous decisions or failure to achieve results will cause delays in schedules
Schedules, reviews and oversees work activities spanning one week to one month time horizon and reports on quarterly progress
Benefits
Health and wellness benefits including paid time off and holiday pay
Get early access to 50% of your earned wages at any time through our myFlexPay program.
Company
Auto Glass Now
Auto Glass Now is a leading nationwide expert of auto glass repair and replacement.
Founded in 1980
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Andrea McInnis
ACCOUNT EXECUTIVE
Justin May
Insurance Partnership Manager
Recent News
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