CRH · 1 day ago
Salesforce CDX Product Owner
United States
Full-time
Remote
Senior Level
$120K/yr - $150K/yr
5+ years expCRH is a leading global diversified building materials group, and they are seeking a Customer Digital Experience Product Owner to define and enhance digital customer-facing experiences across Salesforce. This role involves collaborating with various stakeholders to ensure that customer interactions are intuitive and aligned with business objectives.
Building MaterialConstructionManufacturing
Responsibilities
Serve as the product owner for Salesforce Customer Digital Experience, defining the roadmap, strategy, and optimization initiatives to maximize business value
Lead efforts to improve Experience Cloud Sites, Service Cloud Cases, Marketing Cloud and Pardot
Partner with Sales Operations, Finance, and IT to refine business processes, ensuring alignment with corporate objectives and compliance standards
Evaluate Salesforce releases and AppExchange add-ons, identifying opportunities to leverage new features and reduce technical debt
Drive execution of the Customer Digital Experience roadmap; act as the conduit between business stakeholders, CRM developers, and IT
Spearhead development of features from discovery through release, ensuring CDX solutions are optimized at every iteration
Lead backlog refinement for Experience Cloud and adjacent systems, ensuring prioritization balances sales efficiency, revenue goals, and technical feasibility
Write user stories and define acceptance criteria specifically for CDX features
Collaborate with business digital and marketing teams on shared capabilities and joint roadmaps
Partner with change management and training teams to enable sales adoption of digital enhancements, including developing rollout plans and impact analyses
Provide executive leadership updates on CDX initiatives including scope, roadmap progress, and measurable outcomes
Define and track product KPIs such as customer adaption and usability
Proactively manage CDX-related risks, dependencies, and issues, ensuring quick resolution and alignment across business units
Qualification
Required
Bachelor's degree in business, computer science, engineering, or related field (or equivalent experience)
5+ years Salesforce platform experience, including Sales & Service Clouds with extensive experience in Experience Cloud
2+ years of hands-on configuration with Salesforce Experience Cloud Sites including a deep understanding of: Site creation and management using Workspaces/Builder, Customer Portals, Partner Portals, Site Security Models, Experience integrating with Salesforce Sites, Marketing Cloud and Pardot
Salesforce Administrator certification required; Certified Experience Cloud Consultant strongly valued
5+ years of Product Owner, Business Analyst, or IT role with Agile and SDLC experience
Skilled at managing complex projects with interdependencies across sales, finance, and IT
Strong customer orientation, with the ability to prioritize business needs, manage trade-offs, and deliver measurable outcomes
Excellent problem-solving skills, with a proven ability to identify system inefficiencies and implement scalable solutions
Benefits
401k plan
Short-Term/Long-Term Disability
Opportunity for annual bonus
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
Company
CRH
CRH manufactures and distributes building materials and products for construction projects. It is a sub-organization of CRH Ventures.
10001+ employees
H1B Sponsorship
CRH has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-07-21IPO
Leadership Team
Jim Mintern
Chief Executive Officer
Alan Connolly
Director of Strategic Finance
Recent News
2026-01-20
MarketScreener
2026-01-07
Benzinga.com
2025-12-29
Company data provided by crunchbase