American College of Radiology · 1 day ago
Sr. Member Services Representative
United States
Full-time
Remote
Senior Level
$26/hr - $35/hr
7+ years expAmerican College of Radiology (ACR) is a progressive membership organization representing nearly 40,000 medical specialists in radiological care. The Sr. Member Services Representative plays a critical role in supporting chapters and members by ensuring accurate data, smooth operations, and effective communication.
Health CareMedicalTherapeutics
Hiring Manager
Angel Rutsch
Responsibilities
Support chapter leaders & staff – Answer queries and provide guidance to chapter leaders and staff, mostly through ACR's self-service Chapter Portal, where users can access chapter-specific data
Manage chapter payments – Partner with Finance to validate dues, resolve discrepancies, and assist with refunds
Coordinate across departments – Act as the main contact between Member Services, IT, and Engagement teams for projects and system improvements
Collaborate on resources – Work with Marketing and Engagement to create recruitment templates, social media content, and manage annual dues documentation
Deliver member support – Respond to inquiries by phone/email, update records, process payments/refunds, and provide product assistance
Qualification
Required
7+ years of related experience
Strong skills in data management and Excel
Excellent organization, time management, and multitasking abilities
Clear and professional communication skills (written and verbal)
Proven customer service experience
Background supporting nonprofit chapters or groups
Preferred
Bachelors degree preferred
Familiarity with financial reporting and membership recruitment/retention
Experience with Salesforce or other database systems
Knowledge of medical nonprofits or associations
Use of project management tools (Asana, Smartsheet, Jira) and customer service platforms (Freshdesk, Jira)
Benefits
Defined contribution pension plan
403(b)
Generous paid time off package
Insurance plans with the leading providers
Flexible spending
Tuition reimbursement
Training opportunities
Wellness reimbursement
Company
American College of Radiology
The American College of Radiology is an organization of radiologists, radiation oncologists, and clinical medical physicists.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ken Korotky
Acting CEO/Chief Operating Officer/EVP Operations
William Thorwarth
Chief Executive Officer
Recent News
2025-10-16
Company data provided by crunchbase