Schneider Electric · 12 hours ago
Offer Quality Leader
Andover, MA
Full-time
Onsite
Mid, Senior Level
$112K/yr - $168K/yrSchneider Electric is a global leader in energy management and automation solutions. They are seeking an Offer Quality Leader to ensure quality performance for the Smart‑UPS Line Interactive portfolio, driving improvements and customer satisfaction throughout the product lifecycle.
ElectronicsEnergyEnergy ManagementInformation TechnologyRenewable Energy
Responsibilities
Oversee end‑to‑end offer quality—including marketing, manufacturing, supply chain, and support—to enhance customer experience
Analyze quality data from PRB/I2P, CCC cases, surveys, manufacturing quality, suppliers, RMA, and TEX to identify trends and priorities
Develop and secure Critical‑to‑Quality (CTQ) requirements grounded in customer needs and domain expertise
Define annual quality targets and roadmaps; assess performance and effectiveness of improvement actions
Lead issue resolution and prevention through 8D, Lean, and Six Sigma methodologies
Coordinate with plant quality teams, lead monthly quality reviews, and support product audits and annual reviews
Establish and execute surveillance plans to ensure proactive detection of emerging quality risks
Represent quality in the Product Evolution Process (PEP), Product Withdrawal Process (PWP), and Board of Change (BoC)
Maintain and optimize technical support categorization and product return logistics
Lead customer complaint resolution for non‑VIP accounts; support VIP escalations with the Customer Complaint Manager
Drive the Technical Complaint Analysis (TEX) process, including physical return coordination
Make recommendations on delivery stops or derogations when required
Provide timely communication to customers, Technical Support, and internal stakeholders regarding product quality and evolution
Report monthly field performance (e.g., FFR), analyze trends, and lead 8D activities with CE, TS, and plants
Deliver customer experience insights to Offer Management and participate in roadmap and requirement discussions
Travel up to 10%
Qualification
Required
Engineering degree preferred; relevant field experience considered
Strong electrical/mechanical background is a plus
Proficiency in quality tools (8D, 5 Why, Ishikawa) and statistics
Experience with NPS, Agile processes, rack systems, and release management beneficial
Solid product and technical fundamentals
Demonstrated leadership and ability to influence without direct authority
Strong communication, analytical skills, and sound judgment
High energy, customer‑first mindset, and commitment to continuous improvement
Positive, proactive attitude with strong cross‑functional collaboration skills
Benefits
Medical (with member reward points)
Dental
Vision
Basic life insurance
Benefit Bucks (credits to apply towards your benefits)
Flexible work arrangements
Paid family leaves
401(k) + match
Well-being and recognition (including service anniversary) programs
12 holidays per year
15 days of paid time off per year (pro-rated in the first year of employment based on start date)
Opportunity to purchase company stock (eligibility depends on start date)
Military leave benefits
Company
Schneider Electric
Schneider Electric specializes in the digital transformation of energy management and automation.
Founded in 1836
10001+ employees
H1B Sponsorship
Schneider Electric has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (150)
2024 (103)
2023 (108)
2022 (98)
2021 (115)
2020 (109)
Funding
Current Stage
Public CompanyTotal Funding
$4.08BKey Investors
California State Water Resources Control BoardIdinvest Partners
2025-08-26Post Ipo Debt· $4.08B
2018-04-05Grant· $1.6M
2004-12-03Series Unknown
Leadership Team
Deepak Sharma
President - Greater India zone, MD & CEO - Schneider Electric India Pvt. Ltd
Jai Sharma
CFO Greater India Zone
Recent News
alleywatch.com
2026-01-20
GlobeNewswire
2026-01-20
Company data provided by crunchbase