IDEXX Livestock Diagnostics · 1 day ago
Project Manager - Veterinary Software - Customer Experience
Frisco, TX
Full-time
Hybrid
Entry, Mid Level
$75K/yr - $100K/yr
2+ years expIDEXX Livestock Diagnostics is seeking a Project Manager for their Veterinary Software Customer Experience team. The role involves leading software rollouts, managing multi-site projects, and ensuring customer satisfaction while also coaching team members and improving processes.
Biotechnology
Responsibilities
Create detailed rollout plans and schedules using templated onboarding plans within GuideCX, including milestone tracking, resource allocation, and adherence to scope
Schedule implementation sessions, data collection, and trainer assignments
Responsible for creating, maintaining, and completing project documentation to keep all stakeholders informed and ensure accurate revenue recognition for business governance
Recording activities, identifying obstacles, tracking costs, and reporting results
Assist internal partners with periodic audits to confirm compliance with IDEXX processes and ISO standards, if applicable
Structuring teams efficiently, understanding their various functions, and delegating tasks based on their strengths and experience
Keeping stakeholders informed of progress and expectations and communicating proactively about issues and risks
Managing resources, budgets, timeline, and project scope, and conducting periodic reviews to identify needed adjustments
Performing risk management by identifying potential issues early and developing effective mitigation strategies
Fostering partnerships with internal teams as well as external partners, hospitals, stakeholders, and sponsors, while maintaining productive relationships at all levels of the Enterprise
Work within Project Management and cross-functional teams to identify and develop process improvements for our business
Assist in developing training requirements, new enhancements, and conduct training sessions as necessary within the scope of the Project Management Organization
Qualification
Required
2-4 years of Project Coordination or Management experience
5+ years of customer service experience
Experience in SaaS onboarding delivery preferred
Experience within the Veterinary industry preferred
You will possess strong written and verbal communication skills as well as interpersonal skills
You will have strong attention to detail
You will possess the ability to devise tracking systems and efficient reporting
You will possess the ability to adapt to changing situations and navigate ambiguity
You will have strong organizational skills with the ability to prioritize and follow up
You will possess the ability to multitask
You will have effective project administration skills and/or task management skills
Project management skills
You will be a self-starter
Preferred
Experience with project management tools and collaboration platforms such as OneNote, Smartsheet, and GuideCX is beneficial (not required)
Experience with communication delivery to the C-Suite preferred
Benefits
Opportunity for annual cash bonus
401K Match
Benefits Day-One
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more
Company
IDEXX Livestock Diagnostics
Diagnostic tests and services to monitor the health of herd and flock animals worldwide.
5001-10000 employees
H1B Sponsorship
IDEXX Livestock Diagnostics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase