ESG · 2 days ago
Desktop Support Analyst
Norwell, MA
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $57K/yrESG is a company that provides energy sector market and meter data management solutions. They are seeking a Desktop Support Analyst to assist with technical support, manage service tickets, and provide training to end-users on hardware and software.
EnergyInformation TechnologySoftware
Responsibilities
Assist with deskside items and handle Service/Incident tickets efficiently
Complete ticket entries for all reported incidents and requests in the ticketing system
Troubleshoot, diagnose, and resolve technical hardware and software issues in both Windows & Mac OS
Provide assistance and training to end-users regarding hardware/software usage
Maintain and deploy software updates and patches
Support AV equipment, conference rooms, and board meetings
Assist in the implementation and support of cloud-based systems
Develop user guides and training materials
Deploy laptops, printers, and software
Collaborate with vendors for hardware repairs
Effectively communicate with end users
Track corporate IT assets throughout computer lifecycle
Provide support on single projects and initiatives within scope
Work closely with other IT team members to resolve complex issues
Employee onboarding and offboarding
Qualification
Required
Able to demonstrate ESGs key values of Excellence, Passion, Integrity, Collaboration
Strong problem-solving, teamwork, and technical skills
Knowledge of hardware desktops, laptops, printer, AV
Knowledge of software basics
Ability to work well with others, contribute to team values and rapport-building across the organization
Expressing empathy with others, good listening, and questioning skills
Previous experience providing technical support
Working experience using enterprise ticketing solutions
Experience with Microsoft 365, EntraID, OneDrive, Sharepoint
Experience using AI for troubleshooting and researching technical solutions
Company
ESG
We're ESG - and we put the power of data in your hands.
Founded in 1998
501-1000 employees
H1B Sponsorship
ESG has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (2)
Funding
Current Stage
Late StageLeadership Team
Matthew Hirst
Chief Executive Officer
Recent News
Business Insider India
2024-05-21
Company data provided by crunchbase