Customer Relationship Management Lead jobs in United States
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CoreTek Labs · 1 day ago

Customer Relationship Management Lead

positionUnited States
timeContract
remoteRemote
senioritySenior Level
money$65/hr - $65/hr
date5+ years exp

CoreTek Labs is seeking a CRM Lead to oversee customer relationship management initiatives. The role requires extensive experience in CRM leadership, focusing on improving customer service operations and managing cross-functional projects.

Computer Software
Hiring Manager
Podila Satish
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Responsibilities

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion)
Solid understanding of customer service operations and CRM/contact center best practices
Strong communication, stakeholder management, and onsite leadership skills
Ability to create detailed functional and technical documentation
Experience managing projects in cross-functional enterprise environments

Qualification

CRM leadershipOracle Service CloudOracle certificationsMiddleware toolsProject managementStakeholder managementCustomer service operationsScripting JavaScriptScripting PHPCustomer experience analyticsCommunication skillsTechnical documentation

Required

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion)
Solid understanding of customer service operations and CRM/contact center best practices
Strong communication, stakeholder management, and onsite leadership skills
Ability to create detailed functional and technical documentation
Experience managing projects in cross-functional enterprise environments

Preferred

Oracle certifications (e.g., Oracle B2B Service Certified)
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud)
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting)

Company

CoreTek Labs

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CoreTek Labs that specializes in Project Management, Product Engineering, Technology Consulting & Staff Augmentation.
dateFounded in 2021
location
Wilmington, Delaware, USA
people-size51-200 employees
web-link
https://www.coretek.io/

Funding

Current Stage
Growth Stage

Leadership Team

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Pradeep Kanneganti
CEO and Founder
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Company data provided by crunchbase