Reprise · 4 hours ago
Senior Customer Success Manager
United States
Full-time
Remote
Senior Level
5+ years expReprise is a company focused on enhancing customer satisfaction and value. The Senior Customer Success Manager will own a portfolio of customers, ensuring they gain maximum value from the Reprise platform through onboarding, training, and relationship management.
Enterprise SoftwareInformation TechnologySoftware
Responsibilities
Design and execute onboarding strategies that drive full product adoption and help customers achieve their launch goals
Deliver hands-on training and enablement to ensure customers use the Reprise platform independently and confidently
Create clear success milestones and proactively guide customers through their journey from implementation to value realization
Serve as the primary trusted advisor for your portfolio of enterprise customers, building deep relationships with stakeholders across all organizational levels
Conduct strategic business reviews with executives that demonstrate ROI, align on objectives, and strengthen partnership
Understand each customer's business goals and translate Reprise capabilities into tangible business value
Maintain a customer retention rate and net expansion through deeply understood and proactively managed relationships
Identify and qualify expansion opportunities, collaborating with Sales to close upsell and cross-sell deals
Accurately forecast renewal outcomes through continuous engagement and early risk identification
Proactively identify signals of customer concern through usage data, health scores, and relationship insights
Develop and execute mitigation strategies before issues escalate, coordinating across internal teams as needed
Guide customer teams through process change and drive adoption of new features and workflows
Surface actionable customer insights to Product, Sales, and Enablement teams—delivering insights that drive measurable improvements
Represent Reprise with credibility and professionalism in every customer interaction
Partner cross-functionally to ensure customer feedback shapes product development and company strategy
Qualification
Required
5-8 years of customer success or account management experience in Enterprise B2B SaaS. GTM experience is a plus
Proven success managing enterprise accounts through complete lifecycle—from onboarding through expansion and renewal
Demonstrated ability to maintain high retention rates and drive net revenue expansion
Strong technical aptitude with the ability to quickly learn software and teach configuration to customers
Exceptional written and verbal communication skills with an emphasis on clarity, empathy, and solution-orientation
Comfortable presenting to C-level executives and senior decision-makers, both internally and at customer organizations
Strong project management capabilities—you lead cross-functional initiatives with multiple stakeholders without formal authority
Data-driven approach to interpreting product usage, health scores, and renewal metrics
Team player who effectively partners cross functionally. Adaptable and thrives in fast-paced startup environments where priorities shift quickly
Self-motivated with the ability to work independently while contributing to team success
Preferred
Experience with demo tools, sales enablement platforms, or similar technical products are all a plus
Consultative approach backed by business acumen—you connect technical capabilities to business outcomes
Company
Reprise
Reprise empowers enterprise sales and marketing teams to create sales demos, product tours, and trial environments.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$82.2MKey Investors
ICONIQ GrowthBain Capital Ventures
2021-11-09Series B· $62M
2021-02-18Series A· $17M
2020-11-12Seed· $3.2M
Leadership Team
Evan Powell
Co-Founder
Recent News
SalesTech Star
2025-08-21
WebProNews
2025-07-22
2025-04-27
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