Crawford & Company · 1 day ago
Leave Specialist
United States
Full-time
Remote
Entry, Mid Level
2+ years expCrawford & Company is a global leader in claims management, and they are seeking a Leave Specialist to administer FMLA policies and manage leave requests for multiple clients. The role involves ensuring compliance and providing exceptional support in a remote work environment.
Insurance
Responsibilities
Assists associates with Leave of Absence ("LOA") requests and guides them through the process
Processes all LOA paperwork according to established procedures and laws
Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities
Administers the FMLA policy
Reviews FMLA documentation for accuracy and completeness
Makes recommendations to approve or deny requests for FMLA based on federal regulations
Conducts FMLA training for Department supervisors and employees
Coordinates correspondence, forms and other documents via the claim system
Generates reports as required
Maintains files
Assists management with LOA situations and provides guidance within the policy and established legal guidelines
Keeps complete records of all LOA requests and maintains tracking and analysis of data
Participates in developing goals, objectives, and systems
Maintains compliance with standards and federal/state regulations
Serves as an internal reference to the team for certification requirements and processing
Contacts Providers for clarification
Inputs and analyzes data
Supports management with special projects as necessary
Upholds the Crawford Code of Conduct
Qualification
Required
Associate's degree or equivalent combination of education and experience
2-5 years of FMLA claim administration or a related field
Current experience in the integrated disability and absence management industry
Excellent customer service skills and ability to manage difficult and stressful situations
Strong communication skills — written, verbal, persuasion, motivation, facilitation of strong working relationships
Ability to manage business expectations and resolve concerns, by communicating status and issues
Ability to effectively prioritize and escalate customer issues
Ability to interpret and analyze multiple facts
Must have a solid understanding of FMLA and employment
Must complete continuing education requirements as outlined by Crawford Educational Services
Benefits
Pay and incentive plans that recognize performance excellence
Benefit programs that empower financial, physical, and mental wellness
Training programs that promote continuous learning and career progression while enhancing job performance
Sustainability programs that give back to the communities in which we live and work
A culture of respect, collaboration, entrepreneurial spirit and inclusion
Company
Crawford & Company
Based in Atlanta, GA Crawford & Company(R) (www.crawco.com) is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, with an expansive global network serving clients in more than 70 countries.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Larry Thomas
EVP - CEO Crawford U.S. Services
Bruce Swain
EVP - Chief Financial Officer
Recent News
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