TerrAscend · 1 day ago
Floor Supervisor
Lodi, NJ
Full-time
Onsite
Entry, Mid Level
1+ years expTerrAscend is a trusted cannabis retail brand known for its focus on customer service and education. The Floor Supervisor will provide compassionate and professional customer service to patients, assist with product recommendations, and ensure compliance with state regulations.
CannabisClinical TrialsHealth CareMedicalPharmaceutical
Responsibilities
Assist patients, caregivers and customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration
Assist with intake of new patients, orienting new patients to TerrAscend’s policies, rules, and procedures
Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate
Maintain knowledge of state regulatory requirements and guidelines
Provide excellent customer service practices to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient confidentiality and security
Develop and maintain strong relationships with patients and caregivers by anticipating needs
Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines
Responsible for opening and closing procedures, daily operations i.e., LOD (leader on duty) floor zoning, and hourly tracking, as well as partners with BOH team to ensure all BOH processes are running effectively
Assist the senior dispensary leadership as needed
Be an effective leader in seed-to-sale tracking system, POS System, LEAF TRADE, and Ecomm platform
Complete the required state mandated training program as well as company provided weekly, monthly, and quarterly educational trainings
Qualification
Required
Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission
Must be flexible regarding work schedule, including evenings, weekends, and holidays
At least one (1) year of supervisory or leadership experience
Preferred
At least one (1) year of customer service, retail, or related experience preferred
Cannabis experience a plus
Benefits
Comprehensive Health Coverage
Mental Health & Wellness Support
Flexible Paid Time Off (PTO)
Employee Assistance Program (EAP)
Paid Parental Leave
401(k) with Company Match
Pet Insurance
Employee Discounts
Recognition Program
Disability & Life Insurance
Company
TerrAscend
TerrAscend is a cannabis company that provides products, brands, and services to the cannabinoid market.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$639.07MKey Investors
FocusGrowth Asset ManagementStearns BankPelorus Equity Group
2025-07-09Post Ipo Debt· $57.77M
2024-08-02Post Ipo Debt· $140M
2023-06-27Post Ipo Debt· $25M
Leadership Team
Ziad Ghanem
President and Chief Executive Officer
Lynn K. Gefen
Chief People and Legal Officer and Corporate Secretary
Recent News
MarketScreener
2025-12-30
Company data provided by crunchbase