Sunflower Bank, N.A. · 5 hours ago
TEMP - Customer Care Center CSR
Salina, KS
Contract
Onsite
New Grad, Entry LevelSunflower Bank, N.A. is experiencing great growth and is looking for an energetic, highly motivated individual to fill the position of TEMP - Customer Care Center CSR. This role involves providing excellent customer service, promoting bank products and services, and establishing customer relationships over the phone.
BankingFinancial ServicesWealth Management
Responsibilities
Provide excellent customer service and build relationships with customers through bank products and services while maintaining the focus on the customer and his/her experience
Provide prompt quality service to all customers within acceptable time limits as defined in the Customer Care Service Level Agreement and within designated authority levels
Participate in on-going training; attend training on new products, services and procedures
Use appropriate methods to increase the customers overall relationship with the company. Promote products and services as would benefit the company and the customer
Handle customer service duties
Make outbound customer service calls as necessary
Communicate effectively with company customers and/or company’s branch network either by phone or by email
Understand and comply with the company’s mission, organizational structure, employee handbook, bank security policies, procedures, and standards of conduct
Obtain and maintain knowledge of company’s products and services
Perform all account maintenance activities requested by customers and management
Perform special projects as requested by Customer Care Management
Qualification
Required
Excellent Customer Service skills
Excellent phone etiquette
Computer proficiency with the ability to learn new programs
High School diploma or equivalent
Must possess strong customer service skills and prior customer service experience
Must possess excellent organizational and time management skills to meet changing deadlines
Must possess good decision-making skills with the ability to effectively communicate through multiple channels
Must possess technical knowledge, proficiency and keyboarding skills
Must work with minimal supervision and show initiative
Must be able to work flexible hours
Preferred
Bilingual preferred
Benefits
Our supportive culture empowers team members to grow and seize new opportunities.
Company
Sunflower Bank, N.A.
Operating as Sunflower Bank and First National 1870, Sunflower Bank, N.A.
Founded in 1892
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Neal E. Arnold
CEO & President
Glenn Flinn
Senior Vice President of Healthcare and Corporate Lending
Recent News
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2026-01-13
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2026-01-13
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