Wyetech, LLC · 9 hours ago
Help Desk
Santa Clara, CA
Full-time
Onsite
Mid, Senior LevelWyetech is committed to breaking technological barriers and solving real-world problems for federal government customers. They are seeking a Help Desk professional to respond to user inquiries, improve help desk processes, and provide technical assistance under supervision.
AnalyticsCloud ComputingCyber SecurityInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Responds to complicated user questions on a variety of software packages and local area network issues
Suggests and initiates improvements in computer help desk processes and operations
Works with information resources staff to share computer user issues and concerns to ensure proactive resolution of information resources issues
Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests
May assist in orienting, training, assigning and checking the work of lower level employees
Performs various administrative duties using a variety of software packages
Provides technical assistance, with the supervision of a team leader, to computer operations staff and user community as needed
Respond to moderately complex or non-routine user questions on a variety of software packages and local area network issues
Perform various administrative duties using a variety of software packages
Provide technical assistance under supervision
Respond to complicated user questions on a variety of software packages and local area network issues
Suggest and initiates improvements in computer help desk processes and operations
Work with information resources staff to share computer user issue
Qualification
Required
TS/SCI with agency appropriate poly
Bachelors Degree
Experience supporting help desk activities responding to complicated user questions on a variety of software packages and local area network issues, leading help desk teams, and providing guidance to junior help desk technicians
Knowledge of a variety of supported computer software and local area network operations
Windows
Linux
VMware
Benefits
20% of each employee's gross compensation to a Simplified Employee Pension (SEP) IRA, with no requirement for employee matching.
Generous PTO plan of up to 200 hours annually
A Choice of Medical Plan Options, some with Health Savings Account (HSA)
Vision and Dental
Life and AD&D Benefits
Short and Long-Term Disability
Hospital Indemnity, Accident, and Critical Illness Insurances
Optional Identity Theft and Legal Protection Services
Employee Referral Bonus Eligibility up to $10,000
Mobility Among Wyetech-supported Contracts
Various team-building events throughout the year such as: monthly lunches, summer company picnic, and an annual holiday party.
Employees receive two complementary branded clothing orders annually.
Company
Wyetech, LLC
Wyetech offers quality engineering services in the fields of Software Engineering, Systems Engineering, Cloud Engineering, Data Analysis, and Cyber Security to federal and commercial customers.
Founded in 2007
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Christine P.
Chief Financial Officer
David Schroeder Jr.
Chief Personnel Officer
Company data provided by crunchbase