Intuit · 23 hours ago
Senior Manager, Partner Customer Success
Plano, TX
Full-time
Onsite
Senior Level
$136K/yr - $184K/yr
7+ years expIntuit is a leading technology company focused on providing financial software solutions. They are seeking a Senior Manager, Partner Customer Success to lead and mentor a team of Partner Success Managers, drive strategic engagement initiatives, and ensure customer retention and satisfaction for their largest Accounting firm partnerships.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Lead, mentor, and develop a team of Partner Success Managers, ensuring alignment with company objectives and adherence to best practices in customer success. The goal is to cultivate a highly talented and engaged future workforce
Drive strategic progress toward performance targets by providing oversight and inspecting results. This includes using operational mechanisms, such as weekly, monthly, and quarterly business reviews, with both internal and external stakeholders to evaluate performance
Drive customer retention and expansion by developing scalable engagement strategies, optimizing onboarding, and improving customer health scores for mid-market businesses with complex operations
Monitor and inspect the firm health score, tying it directly to the end-to-end experience delivery across the entire suite of Intuit products and services (including QBO, QBOA, IAS, and IES)
Implement operational frameworks and performance metrics to enhance the efficiency and effectiveness of PSM teams
Act as a strategic partner between Customer Success, Customer Success Managers (CSMs), Sales, Product, and Support teams to ensure a seamless customer journey for clients managing multi-location operations, supply chain challenges, and service-based revenue models
Advocate for customer needs, providing insights to product teams to influence future all Intuit products and services; to include QBO, QBOA, IAS, IES and services
Oversee high-priority customer escalations, ensuring quick resolution and long-term customer satisfaction
Foster a culture of innovation, collaboration, and continuous improvement, driving engagement and professional growth within the PSM organization
Leverage data-driven insights to optimize customer success strategies, refine processes, and measure overall impact
Qualification
Required
7+ years of experience in customer success leadership, account management, or enterprise client engagement, with a strong focus on mid-market B2B industries
Proven ability to lead and scale high-performing teams in a customer-centric environment
Strong expertise in SaaS solutions, financial management, or enterprise software, with a deep understanding of all of Intuit products and services which includes products such as QBO, QBOA, IAS Intuit Enterprise Suite (IES) and its relevance for mid-market clients
Proven background in developing strategic plans, optimizing business processes, and leading change management initiatives
Exceptional communication and stakeholder management skills, with the ability to drive cross-functional collaboration
A data-driven approach, utilizing analytics and performance metrics, is essential for informed decision-making
Demonstrated passion for ensuring customer success, fostering innovation, and cultivating enduring client relationships, particularly within the mid-market segment
Benefits
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$8.52BKey Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Alex Balazs
Chief Technology Officer
Recent News
2026-01-22
2026-01-20
Company data provided by crunchbase