Morgan, Lewis & Bockius LLP · 1 day ago
eData Client Services Project Manager
Philadelphia, Pennsylvania
Full-time
Hybrid
Mid, Senior Level
$124K/yr - $199K/yr
5+ years expMorgan, Lewis & Bockius LLP, one of the world’s leading global law firms, is seeking a tech-savvy, client-focused eData Client Services Project Manager for their eData practice. This role involves collaborating with a dynamic practice group to deliver exceptional client service and ensuring every client interaction reflects deep discovery expertise.
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Responsibilities
Serve as the primary point of contact for internal and external clients on discovery-related matters
Provide hands-on strategic consultation across the EDRM, especially in collection, processing, analysis, and production
Offer guidance on search term logic, ESI protocols, production formats, cost-saving measures, and use of advanced technology (e.g., email threading, analytics)
Demonstrate deep working knowledge of platforms like RelOne and other eDiscovery Platforms
Model responsiveness, proactive communication, and high-touch client support
Anticipate needs, provide updates before asked, and deliver white-glove service
Manage multiple deadlines and shifting priorities while maintaining composure under pressure
Lead QC for all deliverables including search terms, production specs, processing work, and matter documentation
Spot issues early, escalate appropriately, and implement remediation strategies
Ensure compliance with firm protocols, chain of custody standards, and risk management policies
Develop project plans, assign roles and tasks, and ensure timelines are met
Collaborate with operations, vendors, and internal teams to execute against deliverables
Participate in process improvement and cross-functional initiatives within the practice group
Represent eData in client-facing opportunities and cross-sell services across departments
Deliver training and act as subject-matter liaison throughout the lifecycle of a matter
Support pricing and billing processes, including AFAs, time management, and value-add edits
Maintain daily timekeeping and follow all firm and departmental procedures
Stay current on legal tech trends and continuously seek out learning opportunities
Take ownership of your career growth and actively participate in internal initiatives
Work with eData partners, leadership, and all levels of team members in the practice including eData Client Services, Operations & Administration, Development & Technology and cross-functionally with stakeholders globally across firm departments and practices
Qualification
Required
A minimum of five years of experience in litigation support or eDiscovery consulting with at least two of those years in a multi-office law firm or an alternative legal service provider
Ability to thrive in high-stakes, detail-heavy environments, and eager to serve as a trusted advisor on discovery strategy, tools, and best practices
Strong communication skills, with the ability to influence, collaborate, and build trusted relationships
A data-driven mindset with the ability to translate insights into actionable strategies
Results oriented with strong time management, planning and organizational skills to effectively prioritize and balance multiple projects and assignments
Ability to act with a high degree of integrity, discretion, and responsiveness, and superior reasoning skills and sound business judgment
Technical expertise including Microsoft Office Suite, Aspera, Beyond Compare, CaseNotebook, TrueCrypt, and RelOne
Benefits
401(k) eligibility
Various paid time off benefits, such as vacation, sick time, and parental leave
Company
Morgan, Lewis & Bockius LLP
From our offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, we work with clients ranging from established, global Fortune 100 companies to enterprising startups.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Aaron Suh
Partner
Andrew Gray IV
Partner
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