Staples · 1 day ago
Customer Service Representative II
United States
Full-time
Remote
Entry, Mid Level
$16/hr - $20.55/hr
2+ years expStaples is a business-to-business company that focuses on providing exceptional customer service. The Customer Service Representative II role involves assisting customers with complex issues, collaborating with teams, and contributing to performance metrics while ensuring a seamless customer experience.
ConsumerE-CommerceEnterprise SoftwareOffice SuppliesRetail
Responsibilities
Routinely interact with customers who require assistance resolving issues that may be complex or escalated
Perform research and determine optimal resolution
Provide timely follow-up and follow-through
Collaborate with multiple teams (internal and external)
Document details related to the nature of customer contacts
Contribute to achieving Key Performance Indicators by meeting quality, production, and attendance standards
Qualification
Required
Previous customer service experience
Distraction-free, designated workspace/home office
High Speed Internet
Ability to perform basic equipment troubleshooting and PC/hardware set up
Must be able to work an 8-hour shift within the hours of 8 AM to 8 PM Eastern
Advanced customer focus capabilities that include anticipating customer needs, uncovering underlying problems, and providing a low-effort experience
Ability to diagnose problems, take corrective action, and offer varied solutions dependent on customer need
Readily takes action and steps up to handle tough issues, displaying a can-do attitude
Preferred
2+ years Customer Service experience within the past 5 years
High School Diploma or GED
Previous work from home experience
Benefits
Inclusive culture with associate-led Business Resource Groups
112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts
Company Match 401(k)
Physical and Mental Health Wellness programs
And more!
Company
Staples
Staples is a provider of workspace products such as furniture, technology, cleaning products, and traditional office supplies.
10001+ employees
H1B Sponsorship
Staples has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (152)
2024 (172)
2023 (147)
2022 (161)
2021 (121)
2020 (178)
Funding
Current Stage
Public CompanyTotal Funding
$7MKey Investors
US Department of Energy
2024-07-09Grant· $7M
2017-06-28Acquired
1999-11-15Post Ipo Equity
Leadership Team
Michele Parzianello
Chief Sales Officer
Recent News
The Morning Call
2025-12-07
Agri Investor
2025-12-02
The Morning Call
2025-12-02
Company data provided by crunchbase