Talent Groups · 21 hours ago
Customer Service Representative
United States
Contract
Remote
Entry, Mid Level
$20/hr - $25/hr
2+ years expTalent Groups is seeking a Customer Service Representative to manage inbound telecom and email requests in a dynamic contact center environment. The role involves handling complex inquiries and maintaining a professional image while assisting customers with their needs.
IT Management
Responsibilities
Greets callers positively and professionally; verifies security information such as, but not limited to, agent id, social security #, dob, address, and phone numbers
Engages callers, asks probing questions, to determine the nature of the call, and responds to the reason for the call. Use the client’s administrative systems to search for the information needed to answer the callers inquiry and provide the appropriate response
Follows procedures for release of specific policyholder information; assesses customer and field force needs for Home Office assistance. Forwards standard or special action requests to the appropriate department to comply with the callers request for written correspondence
Reviews and determines the nature of email inquiries, analyzes the issue, and responds appropriately or directs the inquiry to the proper department. Serves as liaison between the client’s website and appropriate departments
Routinely reviews departmental communications, product updates, and other tools to stay current with organizational developments
Qualification
Required
In-depth knowledge of life insurance and annuity products in particular, with emphasis on the Orders product offerings
In-depth knowledge of Membership and Fraternal business function
Complete familiarity with online information systems and procedures regarding the dissemination of information and product administration
Solid oral and written communication skills
Must be customer service oriented
Conflict resolution; diplomacy
Must be able to multi-task and enjoy working in a high-volume contact center
Life 70, Policy Master Record, Ingenium, Red I, Rate Book, RBSS, AWD, website
Customer Service training materials
Microsoft Office: Outlook, One Note, Teams. Word, Excel
Familiarity with Call Center Technology: IVR, Soft-Phone, Call Back Assist
CRM
Customer-Focused, Empathy, Service-Minded, Flexible, Task-oriented, Integrity, Multi-tasker
Education: BS or BA degree in related field or equivalent work experience
Experience: 2-3 years related work experience with life insurance products and/or direct customer contact or equivalent combination of training and experience
Preferred
Bilingual English/Spanish or English/French
Company
Talent Groups
Talent Groups delivers exceptional experiences by solving the toughest IT talent and technology challenges across all industries.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-07-01Acquired
Leadership Team
Matthew James Ripaldi
Chief Executive Officer
Recent News
2024-05-20
Company data provided by crunchbase