Cisco · 2 days ago
Customer Delivery Engineering Technical Leader
Herndon, Virginia, US
Full-time
Onsite
Mid, Senior Level
$162K/yr - $205K/yr
3+ years expCisco is revolutionizing how data and infrastructure connect and protect organizations in the AI era. The Customer Delivery Engineering Technical Leader will help customers adopt and optimize their use of Splunk's IT Ops & Observability solutions, ensuring they achieve maximum return on investment.
Communications InfrastructureEnterprise SoftwareHardwareSoftware
No H1B
Security Clearance Required
Responsibilities
Strategic execution of adoption and optimization activities in long-term engagements, which includes regular meeting cadence, documentation, and representation of valuable outcomes from your work with customers
Lead all aspects of the adoption, optimization and integration of Splunk’s IT Ops & Observability solutions into the customers’ business architecture
High-quality technical mentorship on Enterprise level architecture, configuration, and optimization work in sophisticated environments for area of discipline including IT Ops with DevOps integration
Customer advocacy for key initiatives and discreet needs across the internal Splunk ecosystem
Serve as a dedicated point of contact for customer needs including adoption, optimization, customer success and technical escalations
Continual engagement and information sharing with Splunk’s diverse account team
Qualification
Required
Clearance: Full Scope Poly
3+ years demonstrable experience administering and using Splunk Core and or ITSI
Preferred
Significant experience in technical consulting or big-data analytics
Demonstrable understanding of common enterprise applications
Statistical and analytical modeling is a plus
Solid understanding of scripting languages (bash), application development (java, python, .NET), databases and analytical tools
Meaningful software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics
Ability to act as the trusted advisor and product specialist for assigned customers
Able to thoughtfully manage strategic accounts that demand a high level of partnership, negotiation, and conflict resolution
Outstanding written and oral communication skills a must
Listen objectively to others' opinions and ideas applying active listening skills
Strong customer facing skills that instill confidence and provide mentorship towards resolution with high customer satisfaction
Benefits
Medical, dental and vision insurance
A 401(k) plan with a Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Annual bonuses subject to Cisco’s policies
Performance-based incentive pay on top of their base salary
Company
Cisco
Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-02-13IPO
Leadership Team
Chuck Robbins
Chair and CEO
Carl Solder
Chief Technology Officer - Cisco System Australia/New Zealand
Recent News
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