Arbella Insurance Group · 3 hours ago
Appraisal Dispatch Coordinator
1100 Crown Colony Drive, Quincy, MA 02169
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $50K/yrArbella Insurance Group is focused on people and creating a supportive work environment. The Appraisal Dispatch Coordinator will be responsible for the equitable distribution of appraisal assignments and maintaining communication with the appraisal team to optimize workflow and ensure compliance with regulations.
Insurance
Responsibilities
Manage direct assign/estimate dispatch system for territory/appraiser supplement assignments, accurately routing estimate requests, avoiding unnecessary reassignment and service delivery delays
Review requests and input appropriate supplement requests through the claim platform (CWS) in compliance with applicable CMR, avoiding unnecessary delays and escalating critical requests, as appropriate
Closely monitor supplement assignments, ensuring they remain in compliance with CMRs and working with Staff Appraisers to address BCO concerns on supplement order timeframes. Maintain supporting supplement email requests for documentation or when escalations occur
Keep Appraisal leadership aware of potential volume supplement requests or individual assignment protocol adjustments. May assist Desk Unit in requesting additional information/documentation where necessary and appropriate
Assists with maintenance of supplement inbox, Mitchell WorkCenter, including making sure appraisal instructions or office closures are properly noted on all auto replies
Demonstrate flexibility in triaging supplement task assignments, workdays (Saturday) and demands associated with catastrophic (CAT) events. Ability to provide administrative support for field appraisal team, as necessary
Performs other related duties as required
Qualification
Required
Experience with Microsoft outlook
Must be detailed, organized and have good time management skills
Prioritization, sense of urgency and good follow up skills required
Excellent communication, customer service and collaboration skills
Preferred
Bachelor's degree is desirable
Experience with CWS, Mitchell Work Center is a plus
Work experience or exposure to Claims is a plus (CTA or CSC departments)
Interest in obtaining the Appraiser license in the future and a career in Appraisal is desirable
Benefits
On-site gym and fitness classes and one-on-one personal training
On-site nurse, nutritional counseling, and mental health resources
Full-service cafeterias
Free shuttle service to Quincy Adams T Station
Tuition assistance programs
Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
Robust training, mentorship, and professional/personal development programs
Colleagues who genuinely care about each other
Company
Arbella Insurance Group
Voted a Boston Business Journal Best Place to Work since 2009! Founded in 1988 in Quincy, Massachusetts, Arbella provides affordable car, home, and business insurance in Massachusetts and Connecticut, and business insurance in New Hampshire and Rhode Island.
Founded in 2005
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.04M2013-11-01Series Unknown· $0.04M
Leadership Team
Chris Hall
Executive Vice President, Chief Financial Officer and Treasurer
Janet Corcoran
Executive VP and COO
Recent News
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