Soake Pools · 2 days ago
Equipment Technical Services Specialist
Concord, NH
Full-time
Onsite
Mid LevelSoake Pools is seeking an Equipment Technical Services Specialist who will provide technical expertise and exceptional customer support. This role involves collaborating with the sales team, leading pool startups, and managing equipment repairs while traveling to various sites across the US.
Building MaintenanceConstructionHome and Garden
Responsibilities
Collaborate with sales team. Sales=service=sales
Lead pool startups - remote and in person – providing equipment expertise and caring customer education
Equipment repair and trouble shooting as needed
Network with local and national service companies to form strategic partnerships that drive our business forward and expand sales and customer support
Assist sales team on customer and partner phone/zoom calls to provide technical information and assistance that ultimately will result in sales or partnerships
Manage vehicle inventory and submit warranty claims for replacement items
Work with subcontractors to answer questions on site, via phone, or over email
Travel as needed within the US to provide in-person technical support to Soake sales representatives (10-20% of role)
Manage and attend pool deliveries within New England as the Soake Delivery Ambassador
Collaborate with technical team to maximize customer experience and company efficiency with both always at top of mind
Help team achieve top customer satisfaction ratings
Attend weekly team meetings (in person or via Zoom)
Qualification
Required
Technical expertise in pool equipment
Ability to provide caring customer education
Experience in equipment repair and troubleshooting
Strong collaboration skills with sales teams
Ability to network with local and national service companies
Experience assisting sales teams on customer and partner calls
Ability to manage vehicle inventory and submit warranty claims
Experience working with subcontractors
Willingness to travel within the US for in-person technical support
Ability to manage and attend pool deliveries
Collaboration skills to maximize customer experience and company efficiency
Ability to help achieve top customer satisfaction ratings
Willingness to attend weekly team meetings
Benefits
Matching 401K
Health insurance fully paid for employee
Vacation & Sick Time
Monthly lunches and happy hours
Company-provided vehicle
Pools are open for employees to use at our Experience Center!
Company
Soake Pools
Soake Pools is an indoor and outdoor swimming pools construction and maintenance service provider company.
Founded in 2014
11-50 employees
Funding
Current Stage
Early StageRecent News
Designers Today
2025-10-16
Designers Today
2025-07-22
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2025-04-23
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