Level99 Entertainment · 4 days ago
Senior Manager, Merchandise Supply Chain
United States
Full-time
Remote
Mid, Senior Level
$95K/yr - $135K/yr
5+ years expLevel99 Entertainment is a real-world gaming venue designed for adults, featuring various challenges and a full-service bar and restaurant. The Senior Manager, Merchandise Supply Chain is responsible for managing the systems that ensure timely product movement from factory to player, overseeing logistics, vendor management, and systems integration.
Recreation
Responsibilities
Oversee daily communication with our 3PL partner across fulfillment, routing, and storage
Manage inbound shipments, customs paperwork, and landed cost tracking
Create and maintain the replenishment cadence for all retail locations balancing healthy inventory levels with working capital
Coordinate inbound routing from factories to our 3PL partner, ensuring clear expectations and timelines with all vendors
Manage the 3PL relationship, including weekly performance reviews, KPI reporting, and escalation of service issues
Audit freight invoices and landed-cost data to confirm accuracy and ensure compliance with agreed SLAs
Keep systems connected and data aligned between Shopify, POS, and 3PL systems, resolving sync errors and data mismatches
Develop standardized reporting for inventory position, inbound timing, and weekly sell-through trends by location
Partner with the Merchandiser, Product Development, and Retail Operations teams to forecast demand and plan replenishment
Work closely with Finance on landed-cost reporting and margin reporting
Improve and maintain standard operating procedures (SOPs) for inbound logistics, routing, and replenishment
Lead improvement efforts focused on cost reduction, speed, and data accuracy
Qualification
Required
5-8 years of experience in supply chain, logistics, or operations within retail, consumer products or apparel manufacturing
Demonstrated success managing 3PL performance, contracts, and service-level accountability
Experience coordinating inbound freight, customs, and vendor routing for domestic and international shipments
Hands-on experience implementing or optimizing supply chain systems such as ERP, WMS, or Shopify integrated tools
Proven ability to create or refine operational processes that improve efficiency, accuracy, and cost control
Experience translating logistics and inventory performance into recommendations for Finance and Retail Operations
Strong organizational and project management skills, comfortable leading cross-functional initiatives across multi-location retail
Experience using logistics and inventory reporting to inform budget planning and executive decision-making
Experience supporting new store launches and product rollouts
Strong Excel or Google Sheets Skills
Clear communicator with solid follow-through and accountability
Able to troubleshoot issues quickly and stay organized under pressure
Preferred
Bachelor's degree in Supply Chain, Operations, or a related field preferred. Equivalent experience in logistics or operations will be considered in place of formal education
Shopify or ERP experience preferred
Familiarity with 3Pl systems such as ShipBob, Boxzooka, or ShipHero
Company
Level99 Entertainment
Level99 is a sprawling adult playground with 50+ life-sized mini games and challenges where you’ll dodge axes, crack puzzles, and outsmart obstacles.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$50MKey Investors
Act III Holdings
2025-09-09Private Equity· $50M
Recent News
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