Collin College · 22 hours ago
Technology Specialist
Frisco, TX
Full-time
Onsite
Mid Level
$47K/yr - $59K/yr
3+ years expCollin College is seeking a Technology Specialist to provide technical support, services, and training to faculty, staff, students, and outside organizations. The role involves assisting with technology projects and ensuring efficient operation of classes, equipment, and community events.
Continuing EducationEducationHigher Education
Responsibilities
Provide technical support and services to the college community ensuring all classes, equipment and community events (both on and off Collin College campuses) run efficiently
Assist students, faculty, staff and vendors with all computer, Internet, wireless access, and media issues. Troubleshoot hardware, software and audio-visual problems
Facilitate conference center/campus events by setting up, running, and tearing down audio-visual equipment
Setup, install, image and maintain all associated equipment in assigned areas of responsibility
Monitor emerging technologies, develop specifications and make recommendations for necessary acquisitions of new equipment
Integrate new technologies into existing structure of classrooms, offices and conference centers
Maintain accurate records on software, hardware, equipment utilization and problems
Maintain familiarity with and ensure compliance with district policies and Technology Services standard operating procedures to ensure copyright laws are not violated
Support all college-owned computers, including installation, imaging, and troubleshooting in accordance with college standards
Document all support requests accurately in the ticketing system and ensure timely updates throughout the resolution process
Participate in district-wide committees as assigned
Remediate security threats reported by the Security Department
Document and maintain accurate inventory and active directory containers
Create and update knowledge base articles
Assist with networking and telecommunications upon request
Follow standards, rules, regulations and orders for electrical and mechanical equipment at all times
Perform all duties and maintain all standards in accordance with college policies, procedures and Core Values
Perform other duties as assigned
Qualification
Required
Associate degree from an accredited institution and three (3) years of related work experience
High School diploma/GED equivalency and five (5) years of directly related work experience
Knowledge of multiple types of audio-visual equipment to include: control systems, audio systems, audio/video conferencing, video streaming and recording, distance learning systems, projectors, media formats, etc
Knowledge of institutional standard computer software and hardware
Knowledge of large event multimedia support
Knowledge of department and college policies and procedures
Computer and applicable software skills
Audio-visual skills
Troubleshooting skills
Documentation skills
Interpersonal skills
Customer Service skills
Ability to communicate effectively, both orally and in writing
Ability to maintain professional manner when interacting with faculty, students, staff and outside organizations
Ability to identify and resolve technical issues in a timely manner
Ability to repair and maintain computers, media equipment, and associated management control software
Ability to write and utilize technical literature
Ability to travel to and between campuses throughout the district to provide technical support and attend meetings
Ability to adhere to and enforce the policies, protocols and guidelines set by the department
Medium Work - Exerting up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects
Company
Collin College
Collin College is a school in Mckinney.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$2.83MKey Investors
Texas Higher Education Coordinating BoardUS Department of Commerce, Economic Development AdministationTexas Workforce Commision
2024-12-16Grant· $0.28M
2024-05-21Grant· $2M
2024-03-07Grant· $0.49M
Leadership Team
Melissa Irby
Chief Financial Officer
Craig Leverette
Vice President of P12 Partnerships and Districtwide Scheduling
Recent News
2025-10-15
The Philadelphia Inquirer
2025-09-25
2025-01-02
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