Abbott · 1 day ago
Systems Senior Administrator - Windchill
United States - Minnesota - St. Paul
Full-time
Onsite
Mid, Senior Level
$78K/yr - $156K/yr
3+ years expAbbott is a global healthcare leader that helps people live more fully at all stages of life. The Systems Senior Administrator - Windchill provides user support for large Windchill PLM and other systems, focusing on issue resolution, application monitoring, and compliance with organizational standards.
BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical
Responsibilities
Provide User support (L2) for a large global Windchill PLM system and other systems managed by the team
Work with vendors (including PTC), infrastructure teams (OS, Hardware, database, Networking) to find resolution to the issues
Create and update best practices / knowledge base articles for troubleshooting and solving user issues
Provide rotating on-call support during the weekends
Provide support in gathering hardware specifications and requesting the hardware and OS builds of the systems
Provide support during the application installations and upgrades
Provide support with on-going application maintenance including Logs management, Queue Management, Certificate updates, Password resets, and application restarts
Provide support during system maintenance activities including coordinating with infrastructure teams for OS patches, deploying application patches
Provide support during Windchill project deployment activities
Perform periodic data refreshes the non-production environments as demanded by the projects
Set up application user access for non-production systems
Monitor and provide support for optimal system performance by working with infrastructure teams and vendors including PTC
Maintain service account profiles used by the application
Perform application data loads based on the directions provided by Windchill technical team
Develops technical disaster recovery plans and participates in testing
Designs, tests and implements system security
Provide support in maintaining the scheduled jobs and scripts
Monitor the scheduled jobs
Keeps informed of trends and new developments in technology to better advise management of systems goals
Communicates effectively with management to enhance their understanding of the opportunities and limitations of information systems
Performs other related duties and responsibilities, on occasion, as assigned
Qualification
Required
2-year Tech college or bachelor's degree in technical discipline or equivalent experience
3+ years of relevant experience in user support and system administration preferably Windchill PLM
Strong understanding of Windchill application architecture(clustered)
Familiarity navigating Windows/Linux server environments
Excellent problem-solving, communication, and documentation skills
Excellent communication and customer service skills
Able to bridge communication between technical areas and cross continents
Ability to work within a team and as an individual contributor in a fast-paced, changing environment
Ability to leverage and/or engage others to accomplish projects
Preferred
Certifications such as are preferred
Proficiency in scripting languages (e.g., Shell, Perl), is a plus
Experience with PTC Creo and other CAD tools is a plus
Basic Oracle knowledge is a plus
Experience with supporting integrations between PLM and ERP/MES/Learning management Systems is a plus
Benefits
Free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
An excellent retirement savings plan with a high employer contribution
Tuition reimbursement
Freedom 2 Save student debt program
FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
Company
Abbott
Abbott is a healthcare company that produces diagnostic kits, medical devices, nutritional products, and branded generic medicines.
10001+ employees
H1B Sponsorship
Abbott has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$6.79M2011-03-15Post Ipo Debt· $0.1M
2009-03-16Post Ipo Debt· $6.69M
1980-12-12IPO
Leadership Team
Robert Ford
President & Chief Executive Officer
Mike Peterson
Senior Vice President
Recent News
2026-01-07
Company data provided by crunchbase