Customer Service Representative II jobs in United States
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Staples Canada · 1 day ago

Customer Service Representative II

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date2+ years exp

Staples Canada is a business-to-business company that values customer service. They are seeking a Customer Service Representative II to support their customers by resolving issues, collaborating with teams, and ensuring a seamless experience.

E-CommerceInformation TechnologyOffice Supplies

Responsibilities

Routinely interact with customers who require assistance resolving issues that may be complex or escalated
Perform research and determine optimal resolution
Provide timely follow-up and follow-through
Collaborate with multiple teams (internal and external)
Document details related to the nature of customer contacts
Contribute to achieving Key Performance Indicators by meeting quality, production, and attendance standards

Qualification

Customer service experienceProblem-solving skillsCommunication skillsBasic equipment troubleshootingPC/hardware setup

Required

Previous customer service experience
Distraction-free, designated workspace/home office
High Speed Internet
Ability to perform basic equipment troubleshooting and PC/hardware set up
Must be able to work an 8-hour shift within the hours of 8 AM to 8 PM Eastern
Advanced customer focus capabilities that include anticipating customer needs, uncovering underlying problems, and providing a low-effort experience
Ability to diagnose problems, take corrective action, and offer varied solutions dependent on customer need
Readily takes action and steps up to handle tough issues, displaying a can-do attitude

Preferred

2+ years Customer Service experience within the past 5 years
High School Diploma or GED
Previous work from home experience

Benefits

Inclusive culture with associate-led Business Resource Groups
112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts
Company Match 401(k)
Physical and Mental Health Wellness programs
And more!

Company

Staples Canada

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STAPLES Canada is a company that sells office supplies, technology and equipments.
dateFounded in 1991
location
Richmond Hill, Ontario, CAN
people-size10001+ employees
web-link
http://www.staples.ca

Funding

Current Stage
Late Stage

Leadership Team

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Brian McDougall
Chief Retail Officer
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Recent News

thecanadianpressnews.ca
Staples Canada did not fully delete personal info from returned laptops: commissioner
2026-01-16
CBC
Staples Canada did not fully wipe personal information from resold laptops, says privacy watchdog
2026-01-16
iphoneincanada.ca
Staples Caught Reselling Laptops Without Wiping Them—Again
2026-01-16
Company data provided by crunchbase