Marlabs LLC · 20 hours ago
Information Technology Infrastructure Operations Manager
Chicago, IL
Full-time
Onsite
Senior Level
$110K/yr - $115K/yr
6+ years expMarlabs is seeking a Senior IT Infrastructure & Operations Analyst to join their Global Business Services division. The role involves ensuring the performance and stability of the internal operational IT infrastructure and includes responsibilities such as deploying new technologies and providing technical support.
Responsibilities
Perform day to day activities to ensure performance, stability, and capacity for the operational IT infrastructure
Collaborate with Health/CE Technology Leaders to determine infrastructure requirements
Assist procuring/implementing IT infrastructure support/services consistent with GBS standards & guidelines
Identify, coordinate, and communicate business resource requirements to support infrastructure projects
Support efforts related to data center consolidations and journey to cloud activities
Participate and represent the business/products during infrastructure incidents, on and off-hours
Provide L2 support for the end-user computing environment and assist during major initiatives and high-ticket volumes
Assist in the documenting, implementation, and support of DR solutions
Develop, implement, maintain, and monitor procedures for server backups and restore capabilities
Monitor, plan, and coordinate the distribution of software, hotfixes, security patches, and service packs
Maintain inventory for hardware and software including support agreements, licensing, version controls, etc
Create/maintain technical documentation and drive process improvement with standard operating procedures
On-call support on a rotating schedule as well as onsite and off-site support during non-standard business hours
A limited amount of travel may be required
Qualification
Required
6+ years of system, network, and EUC support experience in IT
Demonstrate an understanding of complex system architectures, and the ability to support, and troubleshoot that architecture
Demonstrate strong collaboration skills across peer stakeholders
Demonstrate excellent and effective interpersonal and communication skills (written, verbal, and listening), with the ability to build positive working relationships
Demonstrate the ability to excel in a fast-paced and demanding environment
Demonstrate strong problem analysis, problem resolution, and decision making and judgment skills
Demonstrate the ability to understand technical business needs and translate them into infrastructure requirements
Demonstrate working knowledge of Microsoft Azure or Amazon Web Services
General understanding of IT related financials and budgets
Cloud Certifications Essential (e.g., Azure, AWS, or GCP)
Expert knowledge of Windows Server, Linux OS, and VMware
Strong knowledge of Active Directory
Strong knowledge of backup/restore and DR technologies
Strong knowledge of network connectivity including DNS, DHCP, VPN, and data circuits
Strong knowledge of Enterprise Storage and SAN and iSCSI technology
Base knowledge of network switches, routers, and firewalls
Bachelor of Science degree in Computer Science or equivalent job experience
Company
Marlabs LLC
Marlabs designs and develops digital solutions with data at the center.
1001-5000 employees
H1B Sponsorship
Marlabs LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (113)
2024 (176)
2023 (148)
2022 (309)
2021 (334)
2020 (253)
Funding
Current Stage
Late StageLeadership Team
Todd Keller
Chief Operating Officer
Gaurav Gupta
Head- Channels & Strategic Partnerships
Recent News
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2025-08-25
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2025-08-13
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