NEOGOV · 1 day ago
IT Services Technician
Columbiana, AL
Full-time
Onsite
Entry Level
$54K/yr - $80K/yr
2+ years expNEOGOV is a company that provides IT services, and they are seeking an IT Services Technician to offer technical assistance and support to clients. The role involves troubleshooting hardware, software, and network issues while maintaining effective communication with clients and team members.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Responds to client requests from the help desk promptly and courteously
Maintains a courteous relationship with all help desk requests
Works patiently with the client to fully understand their problem and to reach a resolution or determine the appropriate referral
Resolves routine problem tickets quickly and effectively. These include common user questions about standard desktop office applications, PC and printer setups and configurations, and common network questions/problems
Uses knowledge of ITS supported systems and applications and problem solving skills to perform rapid triage of client problems, determining if problem can be resolved quickly at the help desk or should be escalated to second level support
Develops and maintains a cooperative relationship with clients using the help desk to include ongoing tracking of reported problems and communication of problem resolution status to clients
Maintains good communications with other members of help desk and technical support staff and take a team approach to problem resolution and customer service process improvement
Is flexible and adaptive to changing circumstances including surges in ticket volumes
Performs all duties in a safe and efficient manner
Performs all other duties as assigned by supervision
Qualification
Required
Experience or education equivalent to completion of two years of college-level coursework in computer science, information technology or a related field or an equivalent combination of education and experience
Two years of direct Microsoft Windows PC support competency in a large Active Directory environment with computer installation, maintenance and repair experience on both desktop and mobile devices
Demonstrated competency in Ethernet wiring EIA/TIA standards
Capable of identifying, terminating, pulling and labeling Ethernet wire and fiber optic cable and termination of work station outlets
Preferred
Demonstrated support competency in a variety of front-line technologies
Experience working with a Microsoft Office (2016+), Microsoft Active Directory (Server 2012, 2016, and 2019) and supporting hosted Exchange environments with multiple domains and group policy structures
Demonstrated competency in supporting VOIP systems, IP camera systems
Demonstrated competency in proactive customer support processes
Experience with 66 and 110 punch down block terminations for analog and digital voice connections
Installing support structures (J-hooks, support rings, cable slings and cable tray / ladder rack.)
Experience with both ends of basic level testing as well as high level testing and documentation
A+ Certification preferred
Benefits
Annual (Vacation) and Sick Leave Accrual (accrual amounts are based on years of service)
One Personal Day accrues per calendar year
12 paid holidays per fiscal year
Defined benefit pension
Health Insurance -92% employer paid/8% employee paid for single or family coverage - Blue Cross and Blue Shield administered by the Local Government Health Insurance Program
Dental Insurance - 92% employer paid/8% employee paid for single or family coverage - Delta Dental
Basic Life/AD&D Insurance - 100% employer paid - $25,000 Basic Benefit
Short-term Disability Insurance - 100% employer paid
Employee Assistance Plan
Annual Longevity Pay (employees qualifies based on years of service)
Southland Voluntary Dental and Vision Insurance
Supplemental Life Insurance
Voluntary AD&D Insurance
Critical Illness Insurance
Accident Insurance
Short Term Disability
Whole Life
Medical Spending Account
Dependent Spending Account
Credit Union Membership
RSA 1
Nationwide 457 Plan
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase