athenahealth · 21 hours ago
Senior Platform Services and Solutions, Senior Manager
United States
Full-time
Remote
Senior Level, Lead/Staff, Director/Executive
$149K/yr - $253K/yr
7+ years expathenahealth is dedicated to creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Senior Platform Services and Solutions Manager will act as a strategic adviser to Platform customers, focusing on driving value through interoperability strategies and consulting on technical solutions to enhance customer experiences.
Enterprise SoftwareHealth CareInformation TechnologyMedical
Responsibilities
Manage a book of business that contains athenahealth’s complex and strategic Platform customers, acting as the technical management consultant and strategic adviser
Maintain partnerships to leverage the athena matrix of knowledge, including working closely with Product to constantly evolve our capabilities to meet the needs of our customers and increase capabilities the market is demanding
Support Platform Services presence in market and support athenahealth’s sales process by engaging with prospective customers to help convey the value proposition of Platform Services and Solutions packages as well as provide technical discovery
Develop a long-term relationship as a strategic advisor for the customer across their business, leadership, and technical staff
Execute expert level program management including but not limited to: timeline management, risk mitigation and issue solution management, stakeholder and partner management, to ensure all deliverables are delivered with high quality on time
Engage in executive level communication, escalations, technical and strategic conversations
Scope interoperability needs, leverage knowledge of athena API and integration capabilities, and provide client facing technical documentation
Provide technical problem solving to ensure enduring customer success, including short term issues in partnering with integration support teams, and long-term needs through strategic product and solution road mapping. Lead whiteboarding sessions and guide strategic conversations, display depth and breadth of technical solutions
Act as a subject matter expert, coordinating members of our team and others while liaising with operations and product teams to ensure that the needs of our customers are being met
Drive efficiency and improvement within emerging products and Platform solutions
Perform as a subject matter expert as it relates to athenahealth product functionality, interoperability, workflows, and prevalent use cases necessitated by the market
Align client strategy and Platform program delivery with athenahealth roadmap
Work closely with leadership to build a high performing organization
Mentor and train others, particularly new team members and share institutional knowledge and subject matter expertise
Lead cross-functional improvement initiatives in support of team/division/company yearly goals to improve athenahealth’s overall performance
Participate in culture activities and initiatives to promote a healthy team
Qualification
Required
Bachelor's degree (or equivalent) required, advanced degree a plus
Minimum of 7 years relevant experience in professional services or management consulting
In depth experience with systems integration and data asset architecture and using technology as a strategic differentiation
Demonstrated ability to lead complex technology and/or healthcare engagements in a fast-paced, dynamic environment with competing priorities
Strong collaborator with successful track record of working in a heavily matrixed organizational structure
Demonstrated ability to successfully lead conversations from the deeply technical to C-level strategy
Ability to travel up to 25%, when necessary (not consistently)
Passion for improving healthcare, with empathy for the user of our products and services
Passion for understanding complex problems and driving high-quality systemic solutions
Ability to align execution to vision
Experienced, confident communicator
Technical business impact skills: knowledge of activities, tasks, practices, and deliverables for assessing and documenting business opportunities. Ability to assess the benefits, risks and success factors of potential scenarios and applications
Understanding of healthcare environment and the demands of the business
Desire to manage ambiguity, investigate grey areas and improve clarity
Strong problem-solving skills
Ability to work independently as well as part of an extended, cross functional team
Benefits
Commuter support
Employee assistance programs
Tuition assistance
Employee resource groups
Collaborative workspaces
Company
athenahealth
Athenahealth is a provider of medical practice automation and claims management software to medical groups and health systems.
5001-10000 employees
H1B Sponsorship
athenahealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (94)
2024 (84)
2023 (61)
2022 (108)
2021 (84)
2020 (74)
Funding
Current Stage
Public CompanyTotal Funding
$40MKey Investors
Venrock
2021-11-22Acquired
2017-05-18Post Ipo Equity
2007-09-20IPO
Leadership Team
Eddie Ross
Vice President, Payer
Anil Patil
Executive Director Engineering
Recent News
2026-01-19
2026-01-16
HealthCareIT News
2025-12-30
Company data provided by crunchbase