ConvenientMD · 5 days ago
athenaOne Optimization Analyst - Primary Care
Portsmouth, New Hampshire, United States
Full-time
Onsite
Entry, Mid Level
2+ years expConvenientMD is on a mission to improve healthcare experiences in New England. They are seeking an athenaOne Optimization Analyst to support the implementation and optimization of Electronic Health Record and Population Health systems, collaborating with clinical teams to enhance workflows and patient care quality.
Health CareHospitalMedical
Responsibilities
Lead EHR & Population Health Implementations: Collaborate with internal teams to support new system implementations and ensure solutions meet the unique needs of Advanced Primary Care practices
Analyze & Improve Workflows: Partner with stakeholders to assess current-state workflows, design future-state processes, and contribute to documentation, meeting preparation, trainings, and project activities
Drive Testing & Quality Assurance: Oversee unit, integrated, parallel, and production testing of system functionality – including interfaces, reports, and queries – to ensure accurate performance and seamless go-lives
Train Providers & End Users: Develop and deliver training for providers, clinical staff, and designated trainers on system functionality, optimization strategies, new modules, and Population Health tools
Support Go-Live Success: Participate in go-live activities by providing onsite support, troubleshooting issues, and ensuring clinical teams feel confident and prepared
Optimize Application Performance: Serve as an expert in approved EHR and Population Health tools, coordinating with third-party help desks and vendors as needed for escalations, patches, upgrades, and issue resolution
Use Data to Drive Outcomes: Leverage reports, registries, risk/acuity tools, and quality data to help clinicians interpret performance metrics and refine clinical and business workflows
Advance Chronic Disease Management: Act as a key resource for managing patient registries and supporting practices in delivering evidence-based care to improve long-term patient outcomes
Provide Responsive System Support: Troubleshoot issues during business hours, maintain documentation, and ensure consistent communication around system performance and resolutions
Protect Data Integrity: Ensure all EHR-related work adheres to security, privacy, and HIPAA standards, maintaining the confidentiality and integrity of electronic clinical data
Travel to Clinics: Provide regular onsite support across ConvenientMD clinics, requiring daily travel and occasional overnight stays
Qualification
Required
Bachelor's degree or equivalent experience required
2–3 years of direct experience using or supporting Electronic Medical Records or Population Health systems, or 3–5 years of Health Information Technology experience
Strong background supporting clinical applications, EHR workflows, and healthcare data systems
Excellent written and verbal communication skills with the ability to build consensus with providers and staff
Strong interpersonal skills and comfort working across disciplines
Ability to analyze workflows, interpret data, and apply critical thinking to improve outcomes
Strong troubleshooting abilities and attention to detail
Proficiency in project planning, documentation, and execution, with the ability to manage multiple priorities
Self-motivated, organized, and capable of working with limited supervision
Ability to exercise sound judgment, multitask effectively, and manage daily assignments to support smooth operations
Preferred
Experience with the athenaOne platform, including Super User certification
Benefits
Urgent care services at no cost to our team members and their families
Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance
401k match after one year of service
Access to our primary care (depending on location)
Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more
Company
ConvenientMD
ConvenientMD offers convenient access to high-quality medical care, at the most affordable rates around.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$6.83MKey Investors
Bain Capital Double Impact Fund
2021-05-12Private Equity
2018-11-01Acquired
2015-04-27Series Unknown· $4.17M
Leadership Team
Gareth Dickens
Executive Chairman
Recent News
NH Business Review
2026-01-17
2024-10-25
Framingham Source
2024-01-30
Company data provided by crunchbase