Skowhegan Savings Bank · 1 day ago
IT Support Specialist (Helpdesk)- Skowhegan
Skowhegan, ME
Full-time
Onsite
Entry, Mid, Senior Level
$22/hr - $25/hr
3+ years expSkowhegan Savings Bank is seeking an individual to join their team as an IT Support Specialist. This role is responsible for providing day-to-day technical support through the IT Helpdesk and supporting various technology systems to ensure smooth operations.
BankingFinanceFinancial ExchangesFinancial Services
Responsibilities
Provide first-level support for end users via the Helpdesk, troubleshooting and resolving issues related to:
Computer hardware, software, and connectivity
Microsoft Windows and mobile operating systems
Microsoft 365, email, and mobile applications
SharePoint workflows and site administration
Core banking applications and related systems
Telephony, printing, and faxing systems
Multi-Factor Authentication (MFA) and remote access
Maintain accurate records in the Helpdesk system, including issue resolutions and preventative actions, while also managing up-to-date hardware and software inventory to ensure license compliance
Support employee onboarding and offboarding by setting up accounts, provisioning equipment, and deploying configured hardware, including imaging and installation of new computers across the organization
Contribute to the implementation, maintenance, and upgrading of applications, while supporting IT projects aimed at enhancing process efficiency and operational performance
Collaborate with departments, users, and vendors to identify, train, and resolve technical challenges, while providing clear and timely communication on issue status and resolution to ensure minimal disruption to operations
Develop and update technical documentation and user guides
Assist with patch management, including research, rollout, and testing
Assist in report writing and data analysis to support business needs as needed
Participate in a rotating Saturday support schedule
Perform other duties as assigned
Qualification
Required
Strong understanding of computer hardware and software, including PC, server, and telephone system environments, with proficiency in Microsoft 365, Windows operating systems, Active Directory, and commonly used business applications
Demonstrated ability to troubleshoot and resolve technical issues efficiently
Skilled in developing user documentation, conducting training, and driving process improvements
Exceptional verbal and written communication abilities, essential for effectively conveying technical information to both technical and non-technical users
Proven ability to build positive working relationships with colleagues, vendors, and end users. Demonstrates empathy, patience, and professionalism in all interactions, with a strong commitment to providing responsive, user-focused support in a professional and approachable manner
Able to work independently and manage multiple tasks simultaneously, while also thriving in a collaborative team setting
Highly organized, detail-focused, and capable of managing multiple priorities effectively
Flexible and quick to adapt to new technologies and evolving IT environments
Associate's degree in an IT related field of study or three to five years of related experience and/or training
Bachelor's degree in an IT related field of study or five plus years of related experience and/or training
A+ Certification required or equivalent technical certifications
Preferred
A+ Certification preferred or equivalent technical certifications
Experience with Core banking systems is highly desirable
Company
Skowhegan Savings Bank
Skowhegan Savings is an independent mutual savings bank with 12 branches throughout Central, Western and Southern Maine specializing in personal and business banking.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
James Barron
Senior Vice President & Chief Financial Officer
Andrew Fortin-Trimble
SVP Chief Marketing Officer
Recent News
2025-04-15
2025-02-12
Company data provided by crunchbase