BNY · 1 day ago
Vice President, Client Operations Manager - Loans Enablement Operations
601 Travis Street, Houston, TX, 77002, US
Full-time
Onsite
Mid Level
4+ years expBNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. The Vice President, Client Operations Manager will oversee and enhance client operations and reporting functions, ensuring client service standards are met and fostering a culture of operational excellence and client-centric service.
Financial Services
Responsibilities
Lead the client operations and reporting team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY's principles
Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions
Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting
Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise
Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions to enhance client satisfaction
Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management
Qualification
Required
Bachelor's degree in Business Administration, Finance, or a related field
Typically 4-7 years of experience and 0-1 years of management experience
Strong leadership and team management skills
Excellent analytical and problem-solving abilities
Effective communication and interpersonal skills for client interaction and collaboration across teams
Preferred
Experience in an operational area and/or client services is preferred
Advanced degree or relevant certifications are a plus
Benefits
Highly competitive compensation
Benefits
Wellbeing programs
Generous paid leaves
Paid volunteer time
Company
BNY
For more than 240 years BNY has partnered alongside clients, using its expertise and platforms to help them operate more efficiently and accelerate growth.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian A. Ruane
CEO Government Securities Services & Global Client Management
Chris Kearns
CEO, Depositary Receipts
Recent News
PR Newswire
2024-11-01
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