Capital One · 1 day ago
Work From Home- Bilingual (Spanish) Senior Fraud Recovery Coordinator-Complex Claims
Chesapeake, VA
Full-time
Hybrid
Mid, Senior Level
$50K/yr - $50K/yr
3+ years expCapital One is a financial institution focused on transforming banking with compassion and effective solutions. They are seeking a Senior Fraud Recovery Coordinator who will provide exceptional customer service, advocate for customers, and resolve issues while ensuring compliance and regulatory standards are met.
Financial Services
No H1B
Responsibilities
Advocate for our customers, problem solve and own issue resolution in alignment with compliance and regulatory requirements
Handle complaints and/or escalated situations
Investigate customer concerns, help create and implement process improvements and report trending customer issues
Support other customer service advocates who will reach out for help with a customer issue or complaint
Guide other associates to the right path to solve customer concerns and provide in-the-moment feedback
Qualification
Required
High school diploma, GED or equivalent certification
At least 3 years of Customer Service or Call Center experience
At least 1 year of experience using Google Suite or Microsoft Office
Fluent in Spanish and English
Demonstrate the ability and willingness to learn
Possess a strong attention to detail, a positive attitude and have the ability to be flexible and embrace change
Demonstrate a strong customer focus that is rooted in empathy
Communicate effectively with peers, management and customers, using appropriate methods of communication for role
Exercise good judgment and independent decision-making skills
Ability to problem solve individual issues, guide co-workers in problem solving and solutions when needed, and identify trends in customer needs
Demonstrate exceptional listening, questioning, call control and de-escalation techniques
Be proactive, have effective time management and organizational skills
Display dependability with a solid attendance record
Complete a Language Assessment
Preferred
At least 4 years of experience of Customer Service or Call Center experience
At least 1 year of experience in the Financial Industry
At least 1 year of Fraud or Disputes experience
Benefits
Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance, and mental wellness support.
Secure your present and plan for your future with a 401K and Stock Purchase Plan.
Flexible schedule options, paid time off, paid training and development, tuition reimbursement and even backup childcare
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
Benzinga.com
2026-01-21
Business – Latest Financial & Stock Market News | New York Post
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Business News: Pasadena Star-News
2026-01-19
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