JPMorganChase · 21 hours ago
Trust & Safety Commercialization Operational Product Associate - Payments - Senior Associate
10410 Highland Manor Dr, Tampa, FL, 33610, US
Full-time
Onsite
Mid Level
$100K/yr - $150K/yr
3+ years expJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers and businesses. As a Senior Product Associate in Trust & Safety, you will be responsible for accelerating product pipeline, increasing customer adoption, and supporting a seamless product onboarding experience.
Asset ManagementBankingFinancial Services
Responsibilities
Provides customer assistance during regular account meetings such as addressing inquiries, troubleshooting challenges, and documenting complex problems for the Product team
Takes new customers through the onboarding process and guides them through the initial setup and configuration of our products to fit their specific needs
Considers and plans for upstream and downstream implications of new product features on the overall product experience
Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
Writes the requirements, epics, and user stories to support product development
Qualification
Required
3+ years of experience or equivalent expertise in product management or a relevant domain area
Proven experience successfully engaging customers using strong verbal and written communication skills with an ability to articulate complex concepts in a clear and concise manner
Demonstrated experience in working with technology and the ability to troubleshoot basic technical issues and guide customers through problem-solving steps
Proficient knowledge of the product development life cycle
Preferred
Developing knowledge of data analytics and data literacy
Experience in product life cycle activities including discovery and requirements definition
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
Private Banker International
2026-01-19
2026-01-17
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