Sanofi · 5 days ago
Head of iCare US Product Line – Patient Support Services (PSS)
Cambridge, MA
Full-time
Hybrid
Director/Executive
15+ years expSanofi is an R&D-driven, AI-powered biopharma company committed to improving people’s lives. They are seeking a Head of iCare US Product Line for Patient Support Services to lead a digital product line that enhances patient experiences through innovative technologies, managing product delivery and organizational effectiveness.
Health CareLife SciencePharmaceuticalTherapeutics
Responsibilities
Working closely with the US therapeutic areas General Managers, North America Patient Support Service leadership, and Digital product owners, (s)he is responsible for identifying customer needs, prioritizing features, guiding the work through the Program Kanban and developing the product line vision and roadmap
The role also requires close partnership with the Patient Experience Strategy & Operations team in articulation of cross product requirements/roadmaps, determination if a digital product should be done in-house or thru a partnership (either in a Build-Operate-Transfer model or business development framework), assessment of which partners to work with and product management of that partnership, and articulating value realization
The role owns the identification, definition and deployment and support of priority features for a suite of Digital products from inception to launch, in line with the business unit’s strategic objectives
The role rationalizes the digital product roadmap across Specialty Pharma Products to ensure that the digital products are designed in a way that they can be leveraged cross TA
The role is responsible for translating the strategies for product enhancements with adequate detail for engineering development and acts as a mediator between internal stakeholders, consumers and the technology teams
To deliver these digital products, the role directly manages product owners/scrum teams either internal and/or external resources
This critical role will also work cross-functionally with all areas of the business, partnerships, and with senior stakeholders in commercial, research, technology, and marketing departments. (S)He is fully accountable for the realization of value to patients in the defined budget and resource envelops
Staff management, mentoring, training in product owner capabilities – process design, story writing, product management
Support portfolio OKRs and Value measurement, tracking and reporting
Collaboration and support of organizational transformation and continuous improvement across the Patient experience organization as we scale and transition to a product-based organization
Support communications by developing and delivering monthly reports to demonstrate product portfolio performance, value, and business impact to key stakeholders
Prepare materials representing the Post RX Product Line for executive decision-making forums and meetings
Represent the team before the senior leadership of Sanofi
Accountable to empower and develop people
Comprehensive team management, including goal setting, development plans, succession, and performance
Create an environment of empathetic risk-taking and fast learning
Mobilize digital-champion network to support digital transformation
Nominate the teams for and celebrate when teams are recognized with internal and external professional awards
Accountable to derive innovation insights and opportunities by monitoring competitive landscape and establishing key partnerships
Bring together relevant market and disruptor listening functions to more frequently and more thoroughly feed insights into and shape strategy and execution adjustments
Leverage Global Business Units and enterprise partnerships to test and deploy solutions
Ensure appropriate management of AI-related risks throughout the system lifecycle by ensuring ongoing compliance to Sanofi’s Responsible AI internal standards & legal requirements
Ensure the execution of AI Governance tasks and compliance with controls throughout the AI system lifecycle, including: + Validation and post-deployment monitoring etc. + Meeting all applicable quality, regulatory (Data Privacy, GxP, SOX, Artificial Intelligence), and cybersecurity requirements + Maintaining adherence to these standards all AI products
Qualification
Required
Bachelor's degree required; M.S in Computer Science, Information Systems, or MBA preferred
Minimum 15 years of experience in design, development and deployment of digital solutions required, preferably in the pharmaceutical or healthcare industry
Minimum 8 years of experience in lifecycle product management
Proven experience in AI governance and responsible AI implementation, including risk management and compliance frameworks
Technical knowledge of driving the development and adoption of AI / ML (Machine Learning) solutions is required
Must have experience in patient support service solutions
Proven experience with Salesforce Healthcloud is required; experience in Experience Cloud and Marketing Cloud products are preferred
Experience with Jira/confluence and agile product development methodologies required
Strategic thinker, exceptional communication, leadership, and influence skills are required
Up to 20% travel required, mostly domestic
Preferred
M.S in Computer Science, Information Systems, or MBA preferred
Experience in Experience Cloud and Marketing Cloud products are preferred
Having knowledge of EHR and Health System integrations is preferred
Advanced skills in Agile practices, product management, project management, compliance, and business acumen strongly preferred
Benefits
High-quality healthcare
Prevention and wellness programs
At least 14 weeks’ gender-neutral parental leave
Company
Sanofi
Sanofi is a global biopharma company focused on prescription drugs, vaccines, and treatments for chronic, rare, and infectious diseases.
10001+ employees
H1B Sponsorship
Sanofi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (68)
2023 (59)
2022 (78)
2021 (38)
2020 (38)
Funding
Current Stage
Public CompanyTotal Funding
$6.97BKey Investors
Blackstone Life SciencesEvotec
2025-10-28Post Ipo Debt· $3B
2025-06-17Post Ipo Debt· $1.74B
2025-03-05Post Ipo Debt· $1.59B
Leadership Team
Paul Hudson
Chief Executive Officer
Francois-Xavier Roger
Chief Financial Officer
Recent News
2026-01-25
BioWorld Financial Watch
2026-01-25
2026-01-24
Company data provided by crunchbase