Marmon Foodservice Technologies · 1 week ago
IT Helpdesk Manager
Hillsboro, OR
Full-time
Onsite
Senior Level
7+ years expAcumed LLC, part of the global industrial organization Marmon Holdings, is seeking an IT Operations Manager to lead day-to-day IT operations across global offices. The role focuses on ensuring operational excellence, system availability, and a positive employee technology experience while managing service desk resources and supporting the Microsoft 365 ecosystem.
CommercialFood and BeverageMachinery ManufacturingManufacturing
Responsibilities
Lead global service desk operations to ensure timely issue resolution and high customer satisfaction
Own and improve ITIL processes (Incident, Request, Problem, Change), SLAs, KPIs, and service quality
Drive implementation, adoption, training, and support of Microsoft 365 productivity tools
Deliver end-user training, documentation, and communications on IT initiatives
Manage desktop hardware and software standards, testing, deployments, and upgrades
Hire, mentor, and develop IT operations staff; promote a customer-focused service culture
Improve efficiency through automation, process optimization, and performance analysis
Manage endpoint asset lifecycle, including procurement and inventory
Oversee vendor relationships for IT hardware, software, and services
Support disaster recovery and business continuity planning
Partner with infrastructure teams on networking, cloud services, and Active Directory
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or related field
7–10 years of IT experience, including 5+ years in IT operations leadership roles
Strong knowledge of IT operations, networking, security, and ITIL practices
Experience leading service desk teams and improving end-user experience
Excellent leadership, communication, and problem-solving skills
Detail-oriented with the ability to thrive in a fast-paced environment
Customer-focused mindset and strong team-based work ethic
Company
Marmon Foodservice Technologies
Marmon Foodservice Technologies manufactures and supplies commercial food and beverage equipment.
1001-5000 employees
H1B Sponsorship
Marmon Foodservice Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (3)
2021 (3)
Funding
Current Stage
Late StageLeadership Team
Kristin Johnson
Human Resources Business Partner
Recent News
Company data provided by crunchbase