BD · 1 day ago
Technical Customer Support Specialist
Salt Lake City, UT
Full-time
Onsite
Entry Level
1+ years expBD is one of the largest global medical technology companies in the world, focused on advancing health through innovative solutions. The Technical Customer Support Specialist will perform troubleshooting on Capital Equipment and serve as the primary contact for customer complaints and service requests.
Health CareMedical DeviceTechnical Support
Responsibilities
Functions as the primary internal contact for BD Access Systems' customers registering Capital Equipment complaints or requests for service/repair received by telephone or email
Makes a determination if the information received from a customer constitutes a complaint or troubleshooting or routine servicing of Capital Equipment
Documents complaints and service requests received and assures accurate completion of the appropriate fields for recording evaluations of complaints, service requests and troubleshooting
Processes loaner equipment requests and verifies the status of Capital Equipment sent for repair
Processes return of Capital Equipment for service and repair through Customer Service
Verifies inventory with Customer Service
Redirects Capital Equipment sent to BD to the appropriate Service Center
Performs Sales Order number tracking and stock number look up
Collaborates with domestic customers, sales representatives, or other BD-Bard division personnel about returning Capital Equipment when needed. They also acquire additional information for complaints or maintenance requests, including product ownership and warranty details
Interacts with a vast spectrum of people that may be irate because of a real or perceived problem
Handles a large volume of work in an organized manner with constant interruption due to phone calls
Determines defect codes from information provided for each complaint
Deals with the division leadership in terms of submitting reports and responding to queries
Qualification
Required
High school diploma, GED, or equivalent
Minimum of 1 year experience in a related area or equivalency
Demonstrated customer service experience with good communication skills
Experience in Word Processing and spreadsheets, and strong telephone skills
Ability to work with customers and sales representatives to troubleshoot possible issues with Capital Equipment
Preferred
Prior experience in a regulated industry and knowledge of medical terminology
Company
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.
10001+ employees
H1B Sponsorship
BD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (66)
2022 (4)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$540MKey Investors
Steris
2023-08-02Post Ipo Equity· $540M
1962-04-23IPO
Leadership Team
Tom Polen
Chairman, CEO and President
Maureen Mazurek
Chief Sustainability and EHS Officer
Recent News
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-20
Medical Device Network
2026-01-17
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