Algolia · 2 days ago
VP, Customer Success
United States
Full-time
Remote
Director/Executive
$294K/yr - $345K/yr
15+ years expAlgolia is a pioneer and market leader in AI Search, empowering businesses with predictive search experiences. The Vice President of Customer Success will lead the global Customer Success organization, focusing on strategy, operations, and customer outcomes while overseeing teams across multiple regions.
Cloud ComputingSearch EngineSemantic SearchVertical Search
Responsibilities
Provide leadership to a global Customer Success Management organization, setting the long-term vision and strategy
Lead, inspire, and scale regional CSM leaders and teams across the Americas, EMEA, and APAC
Develop a global operating model balancing consistency with regional nuance
Build a culture grounded in accountability, measurable impact, and customer-centricity
Be responsible for global retention, Net Revenue Retention (NRR), and customer health metrics
Act as executive sponsor for top strategic global customers
Define global programs that drive customer maturity, product adoption, and measurable ROI
Oversee customer journey frameworks ensuring seamless experiences across lifecycle stages
Partner with global Sales leadership on account strategies, renewal and expansion priorities
Work with Product & Engineering to deliver structured customer insights for roadmap decisions
Collaborate across Support, Customer Solutions, and Services for an integrated customer experience
Represent customer perspectives at leadership level
Establish global KPIs, forecasting models, playbooks, and operating rhythms
Lead global workforce planning, hiring, and leadership development
Oversee escalations worldwide ensuring rapid, customer-centric resolutions
Analyze churn and renewal trends across markets to continuously refine global strategy
Qualification
Required
15+ years of experience in Customer Success, Account Management, or related SaaS leadership roles
10+ years leading global teams and leaders
Demonstrated ability to scale organizations across multiple regions (AMER and EMEA)
Experience supporting enterprise customers with complex, API-driven products
Strong executive communication, influence, and relationship-building skills
Deep operational expertise, including forecasting and KPI design
Fluency in English; additional languages are highly valued
Benefits
Flexible Workplace Strategy
Company
Algolia
Algolia is the Search-as-a-Service platform that enables companies to deliver fast and relevant digital experiences that drive real results.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$334.22MKey Investors
Lone Pine CapitalAccelAglaé Ventures
2021-07-28Series D· $150M
2019-10-15Series C· $110M
2017-09-01Secondary Market
Leadership Team
Bernadette Nixon
CEO & Board Member
Carlton Baab
Chief Financial Officer & CIO
Recent News
2026-01-14
Business Wire
2026-01-12
2026-01-11
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