CLEAResult · 19 hours ago
Remote Bilingual Customer Support Specialist
United States
Full-time
Remote
New Grad, Entry Level
$18/hr - $18/hr
0+ years expCLEAResult is leading the transition to a sustainable energy-efficient future. They are seeking a Bilingual Energy Efficiency Customer Support Specialist to assist utility customers in saving money and improving energy efficiency through various support services.
ConsultingEnergyEnergy EfficiencyOil and GasWater
No H1B
Responsibilities
Support multiple programs using multiple platforms
Providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates
Navigate a script expertly
Support customers and tech inquiries
Thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
Maintain a committed schedule with set lunches and breaks
Appreciate goals and performance metrics
Handle inbound or outbound voice calls
Utilize chat/email interactions with customers
Access personal performance data and progress in real time
Qualification
Required
High School Diploma or GED (required)
Bilingual in English and Spanish (required)
Experience handling inbound or outbound voice calls
Expertly navigating a script
Supporting customers and tech inquiries
Comfort with a committed schedule with set lunches and breaks
Appreciation for goals and performance metrics
Ability to type 35+ WPM
No attendance or punctuality concerns
Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
Minimum of 6 months of previous experience within a customer-facing environment required
Preferred
Call Center experience in an inbound/outbound sales environment preferred
Sales-oriented with a focus on customer service satisfaction
“How can I help you?” attitude
Benefits
Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
401(k) with company match
Paid vacation, sick, personal and parental leave time
Paid Volunteer Time: giving back to our communities is important to us
Employee Recognition Program – convert your recognition points into gift cards
Employee Assistance Program – offers benefits to help you manage daily responsibilities
Access to on-demand training courses to advance further in your career
Company
CLEAResult
CLEAResult is an innovative thinker in energy management and delivers the insight and technology to unleash the value of energy.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
General AtlanticGeneral Catalyst
2024-09-03Acquired
2013-06-17Private Equity
2011-02-22Series Unknown
Leadership Team
Richard McBee
President and Chief Executive Officer
Recent News
Business Wire
2026-01-09
2025-11-14
Company data provided by crunchbase