Evergreen Nephrology · 21 hours ago
Care Coordinator - Compassionate Care Program
United States
Full-time
Remote
Mid Level
$19/hr - $23/hr
3+ years expEvergreen Nephrology is dedicated to transforming kidney care through a holistic and patient-centered approach. As a Care Coordinator in the Compassionate Care Program, you will ensure exceptional clinical care and support for patients, facilitating seamless transitions and advocating for their needs across multiple disciplines.
Health CareMedicalWellness
Responsibilities
Answer incoming calls in a friendly and compassionate manner, engaging appropriately with the patient population, and recognizing calls that should be escalated to the nurse care managers
Facilitate seamless transitions of care through collaborative pathways across multiple care settings to ensure the patient’s wishes are upheld to the highest standard possible
Communicate updates regarding mutual patients to community partners and associated medical practices
Promptly recognize and report any discrepancies in visit cadence between community partners and the patient population
Advocate for members by identifying barriers to care, ensuring they receive appropriate support and interventions, and working to address inequities in health access and outcomes
Maintain open lines of communication with patients and their families, caregivers, and healthcare teams to ensure coordinated care and support patients through any issues that may arise during the care process
Ensure accurate and timely documentation of member interactions, in accordance with organizational policies and regulatory requirements
Identify and alleviate stressors and other barriers to the coordination of care, involving other EG programs when necessary
Other duties consistent with this role, as assigned
Qualification
Required
3 years of experience in hospice and palliative care, health care coordination, community health work, or a similar healthcare-related field
Experience with a team-based approach to care
Excellent working knowledge of community resources
Exceptional ability to prioritize and task-switch to meet the needs of patients and the overall care team
Self-directed and motivated to resolve issues professionally and creatively
Strong communication and teaching skills
Intermediate skills with MS Office Suite of products including Outlook and Teams
Able to work effectively in a primarily remote environment: Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps. Cable, Fiber, or DSL connections hardwired to the internet device are recommended
Evergreen will provide remote employees with telephony applications and equipment to meet the business requirements for their role
Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Benefits
Paid time off starting at 4 weeks for full-time employees
12 paid holidays per year
Medical, dental, vision and life insurance, including an HSA with employer match
Reimbursement for continuing medical education for eligible roles
A 401(k) program where Evergreen matches up to 4% of contributions
Paid parental leave
A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology
Company
Evergreen Nephrology
Evergreen helps nephrologists focus on the right patients at the right time across the full care spectrum.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$134.34M2025-01-07Series Unknown· $130M
2022-06-06Seed· $4.33M
Leadership Team
John E. Donlan
Board Member and Strategic Advisor
Recent News
2025-07-05
2025-01-10
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