Insight Global · 4 hours ago
Help Desk Team Lead
McLean, VA
Full-time
Onsite
Mid Level
$40/hr - $49/hrInsight Global is seeking a skilled Help Desk Team Lead to enhance productivity through high-quality customer service in a fast-paced environment. The role involves providing technical support to employees, diagnosing issues, and ensuring adherence to IT policies and practices.
EmploymentHuman ResourcesRecruitingSales
Hiring Manager
Sean Loftus
Responsibilities
Provides an example to the team of handling things in the best way, demonstrating professionalism and pride in a fast-paced challenge-rich working environment
Provide support to employees of all companies and partners with technology issues both remotely and in-person. This includes email, smartphones and iPads, Windows and Apple laptops and desktops, various cloud and local applications, printers, conferencing equipment, and understanding and adhering to IT policies and best practices
Triage, diagnose and provide timely resolutions to technical and nontechnical problems documenting their work using ServiceNow to throughout
Remain online and responsive to walk ups, telephone calls, chats and emails from employees throughout working hours, sometimes before or after hours as needed
Identify high urgency issues, and when those arise, alert the larger team and work with senior IT colleagues to expedite their resolution
Simulate/reproduce problems independently to resolve issues with minimal impact on end-users productivity
Adhere to corporate computing/technology operating procedures and standards. · Participate in bi-monthly weekend maintenance window testing as required
Maintain schedules for recurring administrative maintenance and assist users in planning scheduled and unscheduled testing
Troubleshoot, repair, maintain, install, and test various computer equipment, peripherals, data communication, audio visual, and computer network systems
Consult with and assist manufacturer's representatives installing new computer equipment and tracking assets; exercise total responsibility for routine installation and modification projects; assist other technicians and IT colleagues repairing, installing, and testing complex pieces of equipment; submit equipment repair warranty claims
Qualification
Required
Proficient and expert in computer hardware, software and networking
Committed to accuracy and timeliness, demonstrates and communicates appropriate urgency
Provides outstanding, above-and-beyond customer service
Organized and able to plan and manage a project from start to finish
Detailed, conscientious, and committed
Documents work thoroughly and makes user guides for IT and non-IT audiences
Solid communicator with strong interpersonal skills
A team leader and team-builder
Has a passion for technology and building their career in IT
Eager to be trained on company systems and best practices
Preferred
Bachelor's degree; in computer science, engineering, or related field preferred
Benefits
Eligible for a 3% EOY performance based bonus
Company
Insight Global
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
Founded in 2001
1001-5000 employees
H1B Sponsorship
Insight Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2010-07-01Acquired
Leadership Team
Jared Streppa
President Of Company’s Technology Division
Recent News
Maryland Daily Record
2025-09-26
Company data provided by crunchbase