Endava · 6 hours ago
IT Service Desk Professional
Pennsylvania, United States
Contract
Hybrid
New Grad, Entry Level
0+ years expEndava is a technology company that partners with leading brands to create dynamic platforms and intelligent digital experiences. The IT Service Desk Professional role involves solving IT problems, providing technical support over the phone, and ensuring minimal downtime for clients and customers through effective troubleshooting and communication.
Information TechnologyOutsourcingSoftware
Responsibilities
Using basic IT Knowledge and problem-solving skills, ask the appropriate probing questions to determine, diagnose and solve computer-related issues
Using IT tools and expertise, apply the appropriate solution to address the issue and resolve the majority of IT incidents encountered at first contact, in a timely manner
Provide maximum customer service and issue ownership
Provide on-call support as scheduled during non-business hours
Log and document trouble-shooting steps taken, and solutions applied, in a manner consistent with current knowledgebase practices
When necessary, escalate incidents to the appropriate next level support team
Communicate with customers, provide status updates and follow-up to ensure satisfaction
Communicate trends and undocumented issues to supervisor, Floor Coach, NOC, and other IT teams as necessary
Complete additional tasks and projects as assigned by Service Desk leadership
Qualification
Required
6 months of related experience
A combination of experience and/or technical certifications may be considered in lieu of the educational requirements
Knowledge of computer, printer, and network troubleshooting and installation procedures
Demonstrated ability to diagnose and troubleshoot Microsoft products
Demonstrated ability to solve issues with healthcare/clinical applications
Commitment to Client's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, co-workers, management, physicians, and/or vendors in everyday performance and interactions
Demonstrated ability to work in a team environment as well as independently
Superior customer service skills and phone etiquette
Excellent documentation skills
Ability to work evening, weekend, and holiday coverage as needed and scheduled
Ability to travel up to 5%
Min of HS diploma/GED and One-year certificate from college or technical school or at least 1 year customer service-related experience and/or training or equivalent combination of education and experience
Benefits
Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus
Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership
Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences
Hybrid work and flexible working hours, employee assistance programme
Global internal wellbeing programme, access to wellbeing apps
Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations
Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options
Flexible Spending Accounts (Medical, Transit, and Dependent Care)
Employer Paid Life Insurance and AD&D Coverages
Health Savings account paired with our low-cost High Deductible Medical Plan
401(k) Safe Harbor Retirement plan with employer match with immediately vest
Company
Endava
Endava is a software development outsourcing company that creates dynamic platforms and intelligent digital experiences for businesses.
10001+ employees
H1B Sponsorship
Endava has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
$560.05M2023-02-09Post Ipo Debt· $424.05M
2019-04-17Post Ipo Equity· $136M
2018-07-26IPO
Leadership Team
Mark Thurston
Chief Financial Officer
Glenn Geil
SVP - Payments Sector Director
Recent News
2025-11-27
2025-11-19
Company data provided by crunchbase