Legends Global · 1 day ago
Guest Experience Representative - INTRUST Bank Arena
Wichita, KS
Part-time
Onsite
Entry Level
1+ years expLegends Global is seeking a Guest Experience Representative to deliver exceptional experiences through world-class entertainment. This role involves creating a welcoming environment for guests by assisting them with various needs, ensuring safety, and providing support during events.
HospitalityMarketingSports
Responsibilities
Reports to Manager, Coordinator and Supervisor in appropriate uniform to attend pre-event briefings
Welcome guests first with a warm smile, eye contact, and positive, energetic attitude
Conduct 5-minute zone check of assigned position, reporting any hazards or items that need attention
Have thorough knowledge of venue layout, policies, and event timelines to identify key locations, functions, and answer guest inquiries
Anticipate guests needs first and take initiative to offer assistance in all forms
Assist with accessibility services and accommodations as requested, including wheelchair escorts
Support crowd control efforts by guiding traffic to keep walkways, platforms, and aisles clear
Utilize radio to communicate effectively with leadership concerning guest or event needs
Report any suspicious activity or safety concerns immediately before, during, or post event
Monitor guest behavior and ensure compliance with venue policies and code of conduct
Listen and handle guest concerns or complaints promptly and professionally; escalate when necessary
Respond to guest questions, feedback, or concerns with empathy and solutions-first mindset
Collaborate and refer to your supervisor to resolve seating issues or relocations when applicable
Follow all safety standards, company, and department policies and procedures
Operate equipment to perform necessary assignments such as ticket scanning devices to verify tickets
Be knowledgeable of emergency procedures and assist during evacuations, or incidents as needed
Work collaboratively with other team members and departments to deliver a seamless guest experience
Act in a professional manner always with guests, clients, team members, and others encountered
Provide and deliver exceptional guest experiences to every guest, client, or team member, every time
Maintain cleanliness and organization of assigned areas
Remain flexible and able to adapt to situations as they occur
Regular attendance is an essential job function and must work a combination of all event types
Position requires the ability to work at all Legends Global venues in Wichita and Andover
Other duties as assigned
Qualification
Required
Must be at least [18+] years old
Must be dependable, punctual, and flexible with scheduling and ability to work extended hours and/or irregular hours including nights, weekends, and holidays as needed
Ability to stay calm and courteous under pressure in a fast-paced, high-volume environment
Positive, friendly, attitude with neat appearance, and smile required
Must work well with others
Must speak and understand English
High School Diploma or GED
Must be able to work independently with little or no supervision
Guest first mindset
Customer Service Excellence – Ability to engage guests with a friendly, helpful, and professional attitude
Interpersonal and communication skills with ability to follow instructions, both verbal and written
Maintain proper grooming and dress code standards
Apply teamwork by working collaboratively with other team members
Problem-solving to resolve guest concerns or unexpected situations calmly and efficiently
Ability to undertake and complete multiple tasks
Attention to detail
Ability to meet the physical demands of the job requires personal mobility to be able to get in and around the facility, lifting, carrying, moving, stooping, climbing stairs, operating equipment, and lifting to 30 lbs
Position requires substantial walking, and ability to stand for extended periods of time
Preferred
1-2 years' experience in customer service, hospitality, or entertainment venue, preferred
Company
Legends Global
Legends Global is the premier partner to the world's greatest live events, venues and brands.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
New Mountain Capital
2017-05-04Series Unknown
Leadership Team
Shervin Mirhashemi
Chief Executive Officer
Scott Aronsky
Chief Financial Officer
Recent News
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