Rocket Money · 2 days ago
Business Operations Manager
United States
Full-time
Remote
Mid, Senior Level
$120K/yr - $160K/yr
4+ years expRocket Money is dedicated to improving the financial prosperity of millions of people through consumer-friendly savings products. The Business Operations Manager will oversee the day-to-day operations of deposit products, lead the launch of new offerings, and ensure compliance and operational excellence across all deposit initiatives.
Financial Services
Responsibilities
Own day-to-day business operations for Smart Savings and future deposit products
Monitor product health, financial drivers, risks, and operational KPIs; identify trends and propose improvements
Translate business goals into operational plans and ensure flawless execution
Drive the launch of our new high-yield deposit account, scoping requirements, coordinating across partners, designing processes, and unblocking issues
Build the operational infrastructure for future deposit products (policies, workflows, metrics, performance guardrails)
Serve as the primary operational point of contact for deposit product bank partners, processors, and internal stakeholders
Shepherd partner relationships, run partner meetings, track commitments, and ensure delivery
Build and continuously refine procedures across fraud, escheatment, payments, customer support workflows, exception handling, and more
Deep-dive into operational issues, data anomalies, and system behavior, owning root cause analysis and long-term fixes
Create clarity in ambiguous situations; proactively identify gaps before they become problems
Craft clear, concise documentation (procedures, decision proposals, project plans)
Align cross-functional teams around decisions, timelines, and risks
Present insights and recommendations to leadership with confidence and clarity
Qualification
Required
4+ years of experience in Business Operations, Strategy, Product Operations, or a highly cross-functional operational role
You thrive in ambiguity and act like an owner; you're energized by figuring things out
Exceptional communicator; you can make complex systems simple
Strong project manager with a bias toward action
Comfortable with data analysis and turning metrics into decisions (Looker, pivot tables)
Proven ability to work with partners, vendors, and technical + non-technical stakeholders, balancing diplomacy and assertiveness
You enjoy moving between strategy and execution, zooming out to see the whole system and then rolling up your sleeves to get things done
Preferred
Experience in regulated fintech, banking, or payments
Experience launching and scaling deposit products at a fintech
Benefits
Health, Dental & Vision Plans
Life Insurance
Long/Short Term Disability
Competitive Pay
401k Matching
Team Member Stock Purchasing Program (TMSPP)
Learning & Development Opportunities
Tuition Reimbursement
Unlimited PTO
Daily Lunch, Snacks & Coffee •(in-office only)•
Commuter benefits •(in-office only)•
Company
Rocket Money
Rocket Money is a leading personal finance app with a mission to improve the financial prosperity of millions of people.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Haroon Mokhtarzada
CEO & Chairman
Daniel McGrath
Chief Technology Officer
Recent News
Seattle TechFlash
2025-08-31
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