DigiTalent Global · 1 day ago
Customer Relationship Management Analyst
Carmel, IN
Contract
Hybrid
Mid Level
$40/hr - $45/hr
4+ years expDigiTalent Global is a company focused on enhancing customer experience, and they are seeking a Customer Relationship Management Analyst to support their customer experience initiatives. The role involves analyzing business needs, configuring Microsoft Dynamics 365, and collaborating with technical teams to ensure effective implementation and user support.
Staffing & Recruiting
No H1B
Hiring Manager
Abhilash Gopi
Responsibilities
Partner with Customer Experience team members to research and document customer experience and business area needs
Support initiatives to collect and manage customer insight data
Capable of providing gap analysis and needs assessments to uncover business needs
Able to elicit and identify project requirements from end users
Responsible for validating requirements by providing option comparisons and justifications
Provide Microsoft Dynamics D365 system configuration support based on changing business needs
Assist in system analysis, design, development, and testing activities related to D365 configuration and development; proficient in testing to ensure successful execution and appropriate application of solutions
Creation of project documentation to include user reference manuals, training deliverables, business requirements documentation, test scripts and work product validation
Accountable for self-organization and tracking completion of assigned tasks including successful delivery of assigned project milestones
Excellent organizational, verbal and written communication skills
Strong communication skills with an ability to present results to all levels of the organization
Contribute to performance and process improvements within the department that will maintain efficient and effective delivery of service for customers
Effectively solve problems consistent with standards, practices, policies, procedures, regulations, and/or law
Compliance with all processes, procedures, and standards applicable to the position including (but not limited to): SOC 1 (Service Organization Controls 1), CIP (Critical Infrastructure Protection), Change Management, Tariff (Open Access Transmission, Energy and Operating Reserve Markets Tariff), FERC (Federal Energy Regulatory Commission), NERC (North American Electric Reliability Corporation), U.S. Department of Homeland Security, and NAESB (North American Energy Standards Board)
Complete all other duties as assigned
Qualification
Required
Bachelor's degree in Business or related technical field required; or four to six years of related work experience
2-4 years of Microsoft Dynamics 365 experience
Ability to multitask, meet deadlines and adapt to changing and evolving work environment & priorities
Leverage customer experience tools, templates, and frameworks
Experience in Microsoft Dynamics D365 solution configuration
Experience working in software development lifecycle, including testing and validating solutions
Experience working as a Business Analyst to support the configuration and implementation of technology solutions
Time Management – Ability to work within a fast-paced, deadline-oriented environment with minimal supervision. Must be well organized with a high attention to detail and accuracy
Computer Skills – Must have strong skills in Microsoft Word, Outlook, Excel and PowerPoint
Effective Communication – Ability to read and comprehend instructions, policies and procedures. Strong written and verbal communication skills; Ability to present complex data to groups of internal and external customers in a clear and concise manner. Ability to articulate in writing detailed concepts. Ability to collaborate with other departments to complete projects on time
Customer Service - Ability to provide excellent customer service to both internal and external clients
Teamwork - Ability to collaborate in a team environment; seek regular feedback and contribute in team meetings. Provide backup for team members as needed
Results Orientation – Be accountable for producing an accurate, timely and quality work product. Ability to develop and measure goals, strategic plans and programs
Operational Excellence – Collaborate with others to identify efficiencies and process improvements. Embrace change and focus on continuous improvement
Preferred
Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Microsoft Certified: Power Platform Fundamentals
Microsoft Certified: Power Platform Functional Consultant Associate
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
Azure Fundamentals
Company
DigiTalent Global
We are a global workforce solution provider that caters to customized needs of all shapes and sizes of businesses to deploy exceptional and expert tech talent.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase