Technical Customer Support Specialist I jobs in United States
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Revinate · 2 days ago

Technical Customer Support Specialist I

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$22/hr - $24/hr
date2+ years exp

Revinate is one of the largest providers of direct revenue-generating solutions in the hospitality industry. The Technical Customer Support Specialist will serve as a key point of contact for clients, resolving technical inquiries and enhancing the customer experience across Revinate's product suite.

Enterprise SoftwareHospitalitySaaSSocial MediaSocial Media Marketing
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H1B Sponsor Likelynote

Responsibilities

Own technical customer issues from initial report to resolution, communicating with customers regularly regarding issue status as well as internal stakeholders
Extensively research and document technical customer issues and clearly communicate to the larger organization
Collaborate with global Customer Success team members to properly manage customer inquiries and escalate when appropriate
Serve as liaison between Engineering, Product, and Customer Success teams, updating colleagues on technical glitches, workarounds, diagnoses, and resolved issues

Qualification

Technical customer supportSaaS experienceTroubleshooting skillsTicketing systemsEmail marketingProperty management systemsCustomer service focusTech savvyTime optimizationCommunicationCollaboration

Required

2-3 years of work experience delivering technical (tier 2 or higher) customer support at a SaaS company
Must have strong communication skills (verbal & written)
Strong technical knowledge (i.e. inconsistent email rendering, checking PMS logs, querying data logs for research purposes)
Experience using a ticketing or bug tracking system, such as JIRA, Zendesk, and Salesforce, and strong documentation skills within these platforms
Strong knowledge of troubleshooting web-related issues (i.e., changing browser settings, how to clear cache, etc.) with all browsers and operating systems as well as expertise working in Excel
Ability to learn and articulate software-related and technical concepts in a way that is understandable to the 'average Joe'
Must have a passion for being part of a hard-working, winning team

Preferred

Email marketing experience is a strong plus; knowledge of HTML is nice to have
SQL is a plus
Experience with email service providers such as Mailchimp, GMS, Digital Alchemy, Exact Target, Serenata, Cendyn, etc
Experience in property management systems (PMS) such as Micros Opera, Maestro, Protel, Fidelio, PowerPro, etc

Company

Revinate

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Glassdoor3.8
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Revinate empowers hotels to connect directly with their guests.
dateFounded in 2009
location
San Francisco, California, USA
people-size501-1000 employees
web-link
http://www.revinate.com

H1B Sponsorship

Revinate has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (5)
2023 (2)
2022 (3)
2021 (3)
2020 (3)

Funding

Current Stage
Late Stage
Total Funding
$105.73M
Key Investors
Serent CapitalSozo Ventures
2021-08-06Series E· $39.2M
2020-05-08Series D· $8M
2019-01-01Debt Financing· $15M

Leadership Team

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Steve Chiu
VP Finance
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Company data provided by crunchbase