LHH · 20 hours ago
Senior Information Technology Manager
Richmond, CA
Full-time
Hybrid
Senior Level
$160K/yr - $2,000K/yr
5+ years expLHH is seeking a Senior Information Technology Manager to join our client's team in a full time role. The role is responsible for providing comprehensive technical leadership and support to approximately 250 users across multiple locations within a luxury manufacturing company, ensuring seamless operation of IT equipment and systems while delivering exceptional customer service to internal stakeholders.
Human Resources
Hiring Manager
Christopher Watson
Responsibilities
Deliver onsite technical support (5 days/week) for desktops, laptops, mobile devices, printers, and peripherals
Serve as a Tier 2/3 escalation point for help desk tickets and advanced technical challenges
Act as the primary contact for IT-related issues, resolving hardware, software, and network problems
Administer user accounts, permissions, and security settings across multiple platforms
Assist in configuring and monitoring LAN/WAN, VPN, and wireless networks
Install, configure, and maintain operating systems, business applications, and system updates
Manage IT equipment lifecycle, including procurement, deployment, and decommissioning
Manage a small team of IT Professionals
Mentor help desk staff and provide technical guidance
Collaborate with departments to understand business needs and implement IT solutions that improve productivity
Maintain accurate documentation for systems, processes, and user guides
Participate in IT projects, system upgrades, and process improvement initiatives
Ensure compliance with company policies, security standards, and industry best practices
Perform additional duties as assigned
Qualification
Required
5+ years of hands-on IT support experience in a multi-site (national) environment
5+ years of technical expertise in Windows and Mac OS, Microsoft 365, and networking
5+ years of experience managing a small team (3-5 people)
Proven experience supporting NetSuite (ERP)
Experience with network infrastructure including switches, firewalls, VPNs, and wireless systems
Solid understanding of IT security principles and practices
Experience with Enterprise Help Desk/Ticketing systems
Exceptional customer service and communication skills with a proactive, solution-oriented mindset
Experience with remote access tools
Ability to manage multiple priorities independently and within a team setting
Strong organizational skills and attention to detail
Demonstrated resourcefulness in troubleshooting and resolving IT issues
Excellent written and verbal communication skills in English; Spanish proficiency is a plus
Strong time management skills with a proven ability to meet deadlines
Analytical thinking with the ability to evaluate problems, identify solutions, and implement recommendations
Professional demeanor with integrity, empathy, and confidentiality
Highly responsive and committed to delivering outstanding customer service
Preferred
CompTIA A+
Network+
Security+
ITIL Foundation
AS/400 experience
Benefits
Competitive Paid Time Off
A flexible health plan offering medical, dental, and vision benefits
Health Care and Dependent Care Flexible Spending Accounts
Health Savings Account
401(k) Savings Plan
Profit Sharing Benefits
Company
LHH
At LHH, we believe work should be meaningful, fulfilling, and connected.
10001+ employees
H1B Sponsorship
LHH has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Dave Hilbig
President & CEO, OCM-LHH Utah, Wyoming
Ted Diven, MBA
CEO - OCM / Lee Hecht Harrison (ID, MT, NV)
Recent News
24-7 Press Release Newswire
2025-05-17
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