TeamPeople · 1 week ago
AV Operations & Help Desk Coordinator
DC-Baltimore Area
Full-time
Onsite
Mid Level
3+ years expTeamPeople is a company that provides audiovisual support services, and they are seeking an AV Operations & Help Desk Coordinator. The role involves ensuring smooth operations of the AV team office and service desk, providing support to clients and team leaders, and managing various tasks related to resource allocation and scheduling.
Staffing Agency
Hiring Manager
Abigail Denver, CDR
Responsibilities
Be the first contact point of the AV Service Unit and clients by monitoring, organizing, and responding to emails and requests received to the AV Services inbox and phone line
Process requests and convert them to tasks. Work with the team to analyze resource availability
Assist clients with information, escalations, incidents, or other immediate needs. Channel issues to the management team for immediate resolution
Support the GM and AV Operations Lead with resource allocation and scheduling
Manage timekeeping approvals, including overtime forecasts, and expense submissions for employees and invoices from freelancers for accurate job costing
Schedule MS Teams meetings or other collaboration electronic tools for virtual and hybrid meetings
Schedule and share information with the Virtual Simultaneous Interpretation tool
Manage chargeback of services with internal clients. Understand governance policies associated with chargeback. Prepare and share quotes with clients and ensure that account numbers are accurate prior to service provision
Interface with Conference Event Planners, Interpretation Unit, Protocol Office, and other executive offices to ensure AV needs are received and communicated
Collaborating with company HQ and recruiting team, facilitate the interviewing and orientation for freelance creatives and technicians who may be booked for projects. Maintain the active roster, reach out to freelancers for availability inquiries, and note specialty skill requirements to HQ for ongoing recruiting needs
Organize media assets and other client deliverables
Work with Engineering to support documentation for tracking physical AV assets in the infrastructure, maintenance schedule, and Service Management tool (ClickUp)
Assist with dissemination of customer service surveys and collection of data
Gather data for measuring incidents and resolution, KPI and SLA performance, resource utilization, services information, and performance data
Provide day-of-show event support for large-scale, last-minute and priority meetings and events
Manage vendor relationships, order supplies, and conduct equipment ordering and shipping
Participate in weekly meetings, perform other duties and special projects as assigned
Qualification
Required
Excellent customer service skills; Must be creative and flexible in interacting and communicating with coworkers and clients, often under deadline pressure
Proactive attitude and solid work ethic
Strong analytical and detail-oriented aptitude; a high degree of accuracy is required
Results-oriented approach with proven critical thinking skills. Effective communication skills with ability to prepare, present and discuss findings in written and oral form
Ability to read, speak and effectively communicate in English and Spanish languages; Ability to thrive in a multicultural and multilingual environment
Ability to interface effectively with a variety of people including dignitaries, executives, AV technicians, engineers, and vendors to establish productive, ongoing relationships
Familiarity with virtual collaboration tools, such as MS Teams, Cisco WebEx, Zoom
Solid MS Office, data management, and presentation software skills
3+ years' experience in AV, office management, administrative assistant, or project management duties
Preferred
Bachelor's Degree in Communications, Media, Music, Communications, or related field preferred; or technical school training with audio or administrative and project management training and related experience
Familiarity with ClickUp a plus
Certifications a plus, including CTS, ITIL 4 Foundations, HDI, Project Management, or similar will be supported during employment
Additional skills such as project management, data analytics, report creation are a plus
Company
TeamPeople
From the highly creative to the intrinsically technical, our passion is building successful communications teams world-wide with our flexible and scalable approach.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-09-11Acquired
Company data provided by crunchbase